Address: Headley Way, Headington, Oxford OX3 9DU, United Kingdom
Phone: +443003047777
Rating: 4.0
based on 232 reviews.
Staff and Service Quality
Pros:
"Cardiac department/doctors nurses /surgeons fantastic. Covid awareness second to none."
"Nothing but praise for the surgeon, team and staff."
"The staff were absolutely brilliant so understanding, so normal and very reassuring, considering I had a form of brain surgery done."
"Amazing care from all! Dr. Brain, Mr.George, Professor Travis, nursing staff gave us exceptional care."
"Everyone that treated me was extremely lovely and caring, couldn’t have asked for a better team for my first general anaesthesia surgery."
"The whole team that looked after me during my hospital stay was incredible."
"All of the staff are so lovely, they're all very coordinated and truly put patients first."
Cons:
"They simply don't care about you. Went in for a head trauma injury with a deep cut and they simply left me in the waiting room for 6 hours."
"The immorality of the surgeon and that comment in particular is unbelievable."
"You have let us down."
"The hospital staff failed to provide the necessary support and care during my son's treatment."
"Hospital looks nice and modern but the care my husband received while in the neuroscience ward was awful."
"Poor communication with patients, traumatic birth experience and further treatment that caused life altering consequences."
"The disregard and the way they treated her like she was faking it was very upsetting."
Facilities and Amenities
Pros:
"The hospital is clean, tidy, new-ish, well run, nice food, large rooms and bathrooms, great big windows in the room - so loads of natural light, free WiFi, comfy beds."
"The main washrooms were large, not small smelly cubicles but airy and nice, always very clean."
"There’s Pret A Manger and W H Smiths downstairs. On the first floor, there’s a more homely café run by volunteers offering bacon butties and a great cup of tea."
"Has a M&S food shop and a small WHSmith's. There's a Friend's café and a restaurant."
"Facilities were impeccable and very clean, had my own room with private bathroom and the room had big windows with tonnes of natural light."
"The food areas provided were clean, quick to serve you and very polite."
"It’s very clean and the staff clearly care."
Cons:
"Have been driving around looking for parking for an hour."
"Car parks can get very busy and at the moment only accept coins."
"As people have to wait outside for their relatives attending out-patient appointments a few more benches would be welcome and more litter bins would hopefully help the litter situation."
"It was a terrible environment to be in, with constant beeps and ringing bells."
"The pathway was poorly lit and a parked taxi was blocking almost all of the pathway right up to the door."
"The toilets on Level 2 did not appear to be checked regularly."
"It's a badly designed hospital with unclear direction signage that can leave you guessing where you're going."
Communication and Efficiency
Pros:
"I was amazed at how efficiently and quickly we were processed."
"Checked in and seen the triage team within 30 minutes of arrival."
"They even gave me the results the next day, when it's usually 2-3 working days."
"From the time we arrived to being discharged, everyone was so kind and patient, explaining everything so all our questions were answered."
"Every single staff member who approached me from booking in to ED reception to the 2 doctors who discharged me in the morning, they were all lovely and courteous and ensured they managed my care well."
"Got given a painkiller as soon as and was sent for an x-ray straight away."
"After my local hospitals couldn't get me booked in for weeks, John Radcliffe booked me in for the next day."
Cons:
"I've been trying to get an appointment for pain relief for the last two weeks, no appointment's available."
"To try to establish contact with the right departments’ bookings was a nightmare."
"She was booked for 2 CT Angiograms and both were cancelled after being left 'nil by mouth' all day. No communication throughout the day."
"Should it really take dozens of calls, voice mail messages and a total of six weeks to speak to someone to arrange an appointment?"
"The wait is at least 5 hours in which there is no visible difference made for the people in the waiting room."
"The only downside is the wait times... I did have to wait a long time for medication which to be honest didn’t need to take as long as it did - about 2 hours."
"There was no explanation as to why he was nil by mouth and the communication was terrible both between my husband and the nursing staff and the nursing staff and other members of staff at the hospital."