JF Automotive - Tuning Kent Reviews Summary

Customer Service

Pros:

• "Amazing customer service when I went in for a stage 1 remap and a pop and bang tune."
• "The service was excellent and the knowledge brilliant."
• "Excellent customer service and care for a Stage 1 remap on my BMW 114i."
• "Friendly, very knowledgeable staff with excellent communication throughout."
• "Great customer service and they really talk you through how it all works and keep you updated why they are working on the car with the power upgrades etc."
• "Very happy, would definitely recommend for remapping."
• "Customer support always immediate and thorough."

Cons:

• "Unfortunately, JF Automotive fell short of my expectations."
• "Really disappointed with how the company has dealt with everything."
• "Totally UNTRUSTWORTHY, Ordered Nissan leaf box in Fake sale for £182ish Refunded, said had none in stock and unable to get any in, any time soon, Just a few day's later cost go's up to £356ish and Oh surprise, surprise got some in now ???"
• "Extremely unprofessional and slow. The website apparently doesn’t get updated."
• "Contacted on 3 occasions to get my car tuned and was told I would be called back all 3 times. Waited weeks and no calls back, terrible customer service."
• "I gave my details to a lady who promised that Nuno would call me back. That didn't happen."
• "If I could give 0 stars I would. Blew up my Mclaren and claimed no liability for destroying the rings and splitting the liner due to overheating car on their Dyno."

Performance and Tuning

Pros:

• "Couldn’t be more pleased with the outcome of the performance and sound of the car."
• "The engines performance is greatly improved together with the fuel economy, the gear box change is faster without lag and is much smoother."
• "Different car on the way home, quicker, more responsive."
• "The car delivers far more torque throughout the rev range and feels 'transformed' (especially mid range)."
• "The results were immediately noticeable and the guy mapping by it told me they are slightly conservative to ensure maximum reliability."
• "Car went in with 354bhp and 500nm torque. Came out with 406bhp and 670nm torque."
• "From 188bhp I gained 45hp taking my engine to 232bhp, when I left I was totally amazed with the performance of my car for acceleration and performance."

Cons:

• "I were due to get some additional works completed via JF Automotive, decat, full service and upgraded air filter for my 2014 C63, as well as a remap, but due to the mechanic being ill, these works didn't get completed."
• "Just very boring to sit in for hours with no interaction."
• "I had very high expectations of this company and ive got a few friends that got there cars done here and said to take my car to them, I did travel a bit to get here 40miles to be exact got there for them to only tell me they don't know what's going on, so I'm back at square 1"
• "But on the day it is a very different experience, very pleasant welcome take car keys then nothing, for three hours, no explanation of what they will do, how they are getting on."
• "I made a wasted 140 mile round trip for the remap after seeking guidance from JF Automotive they were unable to carry out the remap."
• "Booked in today, took day off work & travelled over an hour to get cobra exhaust fitted at JF automotive - just to be told half hour after I arrived that there was a scheduling conflict and couldn't be done in time."
• "Results, definitely notice extra torque low to mid range, but the thing I wanted the most, the lag to disappear isn’t as good as I had hoped."

Professionalism and Expertise

Pros:

• "A very knowledgable and professional group of guys."
• "These guys aren’t your typical cowboy remappers and go do dodgy things to your car, they go by the book and earn every penny they charge."
• "Knowledgeable, professional people."
• "They know their stuff they teach you a thing or two as well, the website is very informative and the whole booking process is very professional."
• "Very knowledgeable and answered all my questions."
• "The knowledge they have is second to none."
• "Supply and installation of a complete Armytrix exhaust system on my C63 - quality product and expert installation."

Cons:

• "I had a service with Kwik Fit a couple days prior. Their lack of care led to a mechanic snapping my turbo intake pipe."
• "This garage has caused damage to my car and will not take responsibility for it."
• "I didn't realise that their technician does large contract for for premium fleets like Royal mail, which speaks to their level of expertise."
• "A whistling noise coming from the engine."
• "The mpg on the motorway dropped from 40+ to 29 mpg."
• "I entrusted JFA with an oil and filter change 8 months and 5k miles ago... The only explanation for this is that they have failed to change it, risking severe damage to my vehicle."
• "Service was very unprofessional and I will share this ugly experience."