White Cross Vets Reviews Summary

Staff and Service

Pros:

• "Thorough examination, not rushed. Treatment regime discussed, medication prescribed."
• "The vet was amazing too, very friendly and informative when I asked questions and handled the kitten so well."
• "All staff are attentive and the pet club offers a service I would highly recommend."
• "Wonderful experience in these very strange times. Lovely caring dedicated staff."
• "Always brilliant genuinely care about the animals."
• "Fantastic staff and services, lovely well kept clinic and waiting room."
• "The staff are always friendly, the care my dog receives on a regular basis is superb."

Cons:

• "Extremely appalled by this vets; would not recommend!"
• "General organisation is poor, and the response on the telephone is consistently rude and patronising, quite a surprise when calling with a simple, polite enquiry."
• "Do not use these vets paying a monthly direct debit for my pets health yet they want give him the free medicine that comes with the plan because they cart be arsed to check that the payment was received for the plan."
• "I am still waiting for a reply!!"
• "Previously the service was good, when the practice was first opened and when we initially registered 2 years ago. Unfortunately this has deteriorated."
• "Yes, we're going elsewhere."
• "Called this morning to cancel and received absolutely disgusting customer service. Lady on the phone put me on hold mid sentence and spoke to me like dirt throughout."

Facilities and Accessibility

Pros:

• "I love the parking availability and large reception area too."
• "Had our first visit since corona virus started, very professional, masks worn and hand sanitizer available."
• "Lovely place. Very professional. Most of all they care about your pet."
• "Very clean and well kept waiting area and rooms."
• "Lovely, bright and clean premises."
• "Superb staff, very clean reception area."
• "Very pleasant experience. Positive and caring attitude towards the care of animals."

Cons:

• "Booked an appointment for my cat. Arrived 10min early. Due to Covid I had to wait outside. 15min after when the appointment was supposed to be due, I was told that I missed my appointment slot because I didn't call ahead of my appointment."
• "Got prescribed something for a cat that the vet had said was probably pregnant... Safe to say will never be using again. Absolute rip-off and substandard."
• "I arrived and told the receptionist that I had an appointment and she told me to take a seat. 45 minutes later after 5 other people going in before me I asked at receptionist about my appointment and the receptionist said she didn’t remember me booking in."
• "Took our little Yorkshire Terrier in for an ear infection took her away which was very stressful for her then was only interested in selling anything they could a £102 bill for tablets that at my last vet was only £25 wont be going back."
• "Always have to wait over a week for repeat prescriptions and that’s if they remember to order them."
• "When contacting WCV during out of hours I was told that I would have an appointment for the Emergency OOH Vet sent by text and was given no other details other than we'd have to travel from St Helens to Huyton to be seen."
• "Finally, I was rather surprised at the amount of my bill."

Value and Cost

Pros:

• "Initially treated because he was obese and the dietary advice was fab he is a shadow of his former self!"
• "The monthly scheme is great value too."
• "I would really recommend joining the complete wellness plan as it's well worth your money."
• "As I'm on the pet plan I'm really pleased with the cost of any medication or treatment Rozalinde receives."
• "Excellent service once again, I picked pickles up yesterday after she had, had teeth extracted and after getting a few quotes white cross vets was half the price."
• "Set up a payment plan so now I can take my pets in whenever I need to and not have to pay. Amazing for the peace of mind aspect."
• "Highly recommend you try this veterinary practice 😀👍"

Cons:

• "However on our last visit 08/02/2017 I attended the pre-arranged appointment... only to be told the next appointment available was on the 17 of March of where I would have to pay full price."
• "Only downfall is they're on the expensive side comparatively speaking."
• "The price was £20 higher for the surgery on the day then first instructed on examination but noted in his check up that prices were changing."
• "He had a condition and we were told he needed test after test after test costing a fortune which we eventually couldn't afford to pay."
• "Then demand a health check every other month before they give you the medication."
• "If you are not on pet plan tends to be expensive at £50 consultancy fee, and medication on the expensive side too, excellent vet practice but not good value for money."
• "To say we we're upset after our cat went here is an understatement."