Steven Eagell Toyota Stourbridge Reviews Summary

Customer Service

Pros:

• "Marshall’s have staff who seem to genuinely believe in their products and who love their jobs."
• "The management team are transparent and fair and will always listen when issues arise."
• "Her manner was extremely pleasant, putting the customer at ease from the start."
• "As soon as you walk through the door you feel welcomed and everyone is happy to help!"
• "Those that I dealt with via telephone, email and also those encased behind the glass dealt with every inquiry promptly and clearly."
• "We were welcomed warmly and offered a seat and a coffee before Andy Billingham came and helped us with our enquiries."
• "The sales staff were attentive and friendly without being in your face and nothing was too much trouble."

Cons:

• "And finally, when I had to get a minor piece of information prior to collection, I rang and ended up speaking to a different salesman, as the one I had been working with was on a day off, and he was quite argumentative regarding my simple request."
• "Awful experience placed order for a new Corolla July 2022 for a February delivery 2023... very poor communication from start to finish wouldn't recommend."
• "All I can conclude is that the salesman was a one off and the rest of the team could not care less about the incredibly poor level of preparation and cleanliness they have and that customer service is totally unheard of."
• "I purchased a car from Stourbridge Toyota, and did not receive a satisfactory service. Both the sales person & the manager were unprofessional."
• "The receptionist, who on first meeting seemed nice enough was really quite rude and abrupt when we went back to collect our vehicle."
• "I highly recommend NOT to use Stourbridge branch as they don’t care about their customers. Extremely unhappy & disappointed."
• "Attended venue to view Rav4 as a motabilty car today... Said person arrived in due course and when we stated our lease was not due until April became very disnterested and just said you can have a look around as we carnt order until January and who knows what will be available then."

Quality of Cars

Pros:

• "I am loving my new purchase."
• "So happy with my new car, thank you very much."
• "I love my new car!"
• "Sid helped me buy an amazing car and gave me a fantastic deal with the best customer service someone could ask for."
• "The car such high quality that we signed for a new one there and then."
• "I'm over the moon with my new car from Sid."
• "I'm really pleased with my new aygo."

Cons:

• "Parking was difficult because of council roadworks at the front."
• "I would expect at any time buying a car from a dealer, especially a main dealer, it would be clean upon collection, but in light of the current situation I most certainly would have expected a reasonable standard of cleanliness and most definitely not have to carry it out ourselves when we got home."
• "Sold me a car in January 2023, told me after I had paid they didn't have the logbook which I wasn't happy with but they said a 2 week wait so I accepted it. I still haven't received it and its now June 2023, now claiming its not their problem and up to me to sort."
• "The interior of the (lightly used 18 month old) vehicle we bought was not properly cleaned and this became more apparent as we travelled home and noticed more and more."
• "I'd give it a 0 if I could. After a 6 month wait (which I understand) I arranged to pick up my new car only to be told the day after they had ordered the wrong model."
• "So I booked a test drive for a Toyota Auris at the end of September 2022... I find it hard to believe that a dealership will pull such a trick."
• "Couple of issues however I had a major service that included wash and vacuum however it wasn't done."

Staff and Salespeople

Pros:

• "Fantastic service once again from Steven Eagell Toyota Stourbridge for all their help in the purchase of my new Toyota Yaris."
• "A really lovely dealership, Max Allen always looks after me really well."
• "Rajinder Sidhu. Great service, always helpful."
• "David Potter is a star."
• "Rajinder Sidhu was very helpful, knowledgeable and professional with his approach and end to end service he provided me with."
• "Sid felt with me from start to finish. He is worth his weight in gold as a salesman."
• "First visit to Toyota Motorline Stourbridge. Sid was the man!!!"