Sainsbury's Reviews Summary

Customer Service

Pros:

• "A great range of products, friendly and helpful staff."
• "Staff are helpful and friendly."
• "Friendly, cheerful and very helpful staff who went out of their way and took time to help me."
• "The staff are very friendly and helpful - also good at their particular role they're placed in."
• "The staff were friendly and helpful fortunately."
• "Lovely staff. Tanya last night on the self-serve was amazing."
• "Visited the in-store Specsavers and customer service was outstanding."

Cons:

• "Two different women, both rude and unhelpful."
• "Rubbish customer service. Sort it out."
• "Customer service WHAT customer service. More self service tills and less served check out tills."
• "Staff really have little customer services skills."
• "Oh dear Amber. You really need to brush up on your customer service skills."
• "Some miserable staff, at self checkout."
• "Staff are reluctant to help and don't follow social distancing rules huddling in groups and chatting."

Store Layout & Cleanliness

Pros:

• "The floor plan set out well."
• "The lay out was good."
• "Huge in size, clean, extra for staff who greeted and said goodbye."
• "Store is clean and easy to navigate."
• "Clean, well laid out, usually pretty good stock levels."
• "The layout of the store made it easy to navigate."
• "It's neatly set out. The food is as always top quality well done Sainsbury."

Cons:

• "They have now reorganised the store. There is no logical flow so you go round and round looking for things."
• "It is a large shop so takes a while to go round, when you're not sure of the layout."
• "Toilet is old and bit outdated with seats nearly coming off. It needs refurbishment!!!"
• "No sign of anyone cleaning any baskets or trolley handles."
• "Like a prison, scan yourself, security check yourself… what next stack ten items on the shelf before you can bag one?"
• "Terrible, looks like an apocalyptic end of days scene from a movie, empty shelves, temporary Fridges and high prices."
• "Either products are stuffed on shelves with such little care they are squashed or damaged."

Pricing & Stock

Pros:

• "Impressed with the deals they had on offer."
• "Their Christmas stock selection was varied and catered for most budgets."
• "£5 meal deals are good!"
• "Besides their yellow sticker discounts are tooooo good to miss."
• "The food that I ordered for Christmas dinner was great and very reasonably priced."
• "Always busy, which isn't surprising as it is always well shocked, with good offers and plenty to choose from."
• "Good selection but Oh! those prices."

Cons:

• "All foods seem higher in price than many other supermarkets."
• "Over priced fresh produce which is of questionable quality."
• "The shelves are often empty too."
• "Shop gone down hill. Fruit section particularly bad."
• "Compared to Tesco and Morrisons Sainsbury are failing miserably."
• "Very poor stock, butcher, and fish counters gone."
• "The prices are through the roof."

Facilities & Services

Pros:

• "Large free car park with plenty of accessible parking places."
• "Easy parking at most times and close to the town centre."
• "This 1 in Barming, is good 4 parking."
• "Plenty of parking and a fuel station."
• "Even better now they have redone the car park and the spaces are bigger 👏🏼."
• "Lots of parking space great if you have a large vehicle or motorhome."
• "This is a good large sainsburys with a petrol station that offers free air for tyres."

Cons:

• "Only let down is in their lack of COVID precautions in my opinion."
• "A little bit upset that everybody wore masks except some of the staff that were on the shop floor."
• "No obvious sanitising of trolley handles, no hand sanitiser in store for customer use."
• "The area space is so tight, it's a real challenge to use these tills when it's busy and when using a small trolley."
• "No public toilets within the store."
• "Disappointed could not get any packs of Sainsbury's large free range eggs."
• "Car parking can be a nightmare, including getting in and out."