Sainsbury's Reviews Summary

Customer Service

Pros:

• "The staff is incredibly friendly and always ready to lend a helping hand."
• "This Sainsbury’s location is very good, the staff are helpful, the products are great."
• "Friendly helpful staff, was looking for some vegan products was taken to area and shown range."
• "The young man who served me on the customer service desk to add my nectar points was so polite & helpful."
• "What lovely staff. I couldn't find the low-fat cheddar so asked a young gentleman by the name of Charlie for assistance and he couldn't have been more helpful."
• "Just wanted to thank the young lady on customer services on her own with a huge queue, on Saturday afternoon 18th March. She was friendly and polite despite the fact she was so busy."
• "The staff seem helpful on the whole and a good variety of food, clothing as you might expect from a large store."

Cons:

• "I complained via the Sainsbury's website and have had no response."
• "The staff are beyond rude!! My experience every time is the same. Rude staff who are unhelpful & have no people skills."
• "Last 2 times I have visited staff have not been helpful but if anything rude."
• "Rude, inconsiderate staff, backed up by an equally non empathetic manager!"
• "The lady who served us at the Tobaco section called Karen was beyond rude & was refusing to take cash although we didn't have a card with us to pay with."
• "Poor service though, asked two staff members where the Christmas cheese was. Both looked at me and said they didn't know and didn't offer any more help."
• "Absolutely terrible customer service."

Store Layout & Facilities

Pros:

• "There is a cafe upstairs, and 2 toilet facilities."
• "To top it all off, it has an in-house Timsons for key cutting, shoe repairs and dry cleaning."
• "Love the fact this branch does soft plastics recycling."
• "It's easy to get too."
• "Easy parking, good organisation and distancing with hand sanitizer to enter a great store with a very good selection of fresh and preserved food, fresh baked and also household goods and women's clothing."
• "Large Sainsbury's store on outskirts of Sevenoaks near Bat & Ball Station."
• "As you would expect, clean and well laid out."

Cons:

• "Theres usually long queues, and not enough staff either."
• "Not good if you go in for something specific and they don't have it, it will cost you £2 for the trouble."
• "An absolute disgrace. How can they call themselves a major supermarket. Empty shelves, over priced substandard fruit and vegetables."
• "Very poor experience, very little on the shelves."
• "Very disappointing. Again in two months s whole time of freezers empty but working."
• "In store shopping at the moment suffering from the large number of Sainsbury's staff filling online orders to the detriment of empty shelves."
• "Very poor social distancing measures, no sanitiser available to customers."

Product Selection & Availability

Pros:

• "Generally not bad, fresh fruits, vegetables and meat selection, this one have particular good selection of Asian ingredients."
• "The shelves are always stocked with the freshest produce, and their selection of groceries is unmatched."
• "They definitely have more choices than Tesco."
• "Good choice of produce."
• "Good range of produce and fresh meat, fish, bakery areas etc."
• "Sainsbury's also stocks some food items that other store don't have e.g oat bran."
• "Good selection, decent size store, fuel, cafe, argos, large carpark, clothes, kitchen, electrical..."

Cons:

• "Went specifically to get the lemoncello boucle design noel. Horror changed recipe to include passion fruit which I'm allergic to."
• "Not enough parent and child parking."
• "Shop is no longer customer friendly such a shame."
• "Also be ready to pay for parking which you will get back if you spend over £10."
• "The cafe is always out of baguettes which is weird as they are in a supermarket."
• "There are some days/weeks when certain items/products are not available."
• "When we went to buy our Christmas dinner we were unable to get a turkey as they had sold out."

Price & Value

Pros:

• "Plus, they have some amazing deals and discounts that make shopping there even more exciting."
• "Good prices however pretty poor meal deal choice section, v far behind Tesco and boots etc in that respect, good style in the clothing section, good quality products."
• "Altogether, this was a pleasant experience; we got all we came for, with a good choice of products, including lovely fresh fruit and vegetables, all fairly priced."

Cons:

• "Expensive."
• "Sevenoak's Sainsbury's fuel station still ripping off the people of Sevenoaks."
• "Petrol is hardly any cheaper than elsewhere in fact saw it cheaper on the way home."

Shopping Experience

Pros:

• "Makes for an enjoyable shopping experience."
• "It's a Sainsbury's does what it says on the tin. It has a pharmacy which is useful, also a home & ware section, instore Argos, Sushi bar, bakery etc."
• "A very nice experience, recommended."
• "It has a restaurant 🍴 which sells a wide range of hot & cold food and refreshments."
• "The poor staff that are there are running around doing double the work, and are trying their best."
• "Been going here since lock down, always got a great stock and the queues were well organised."
• "A marvellous branch. Very wide range of everything, a nice clean and tidy store, bright and welcoming."

Cons:

• "Awful - I had a complaint that was easily resolvable in branch, but they made me hang on the phone to an obstinate 'customer care' team."
• "MANAGEMENT HAVE NO RESPECT AVOID AT ALL COST."
• "I hate this shop!!! totally stupid every month they change the shelves location and it is time wasting to walk around and look after items what needed."
• "Went to cafe for breakfast. Absolutely awful! Value for money = zero!"
• "Not a good experience using Smartshop. They closed this down earlier in the day because of staffing and funnelled those using smart shop devices into the much smaller area for basket users."
• "Absolutely shocking experience from Timpson."
• "Best avoided Saturday morning long ques at the few checkouts that were open."