Tesco Extra Reviews Summary

Store Layout and Navigation

Pros:

• "Firstly, their store layout is so organized and easy to navigate. It makes my shopping experience a breeze."
• "Everything is laid out well and allows for a smooth shopping experience."
• "Our favourite Tesco to go to. Good size and very convenient for us."

Cons:

• "What on earth are Tesco doing. Don't they want people to find what they're looking for in their shop anymore. They've moved things around again."
• "The isles are totally and carelessly blocked and congested with nightshift unpacking carts."
• "Just doesn't have the feel or appeal it used to have. Feels a bit run down and they've moved so many items around in here with many things now sharing an aisle that used to have a whole aisle to themselves."
• "Large store but very oddly organised."
• "The entire store is backwards to a normal supermarket of any brand. It's like a maze trying to find what you need."
• "This store seriously needs updating l have shopped at this store several times in the last 2 weeks the organisation is dismal."
• "Great place to shop, straight in and out, know where to go, until they changed all the isles around."

Customer Service

Pros:

• "Thank you so much for the excellent organisation, other supermarkets should learn from you."
• "This is the best Tesco Cafe I have ever been in! GREAT Staff, especially the Manageress Tracy!"
• "Staff were all amazing, and helpful, so well done to each and everyone of you."
• "Staff are polite and friendly."
• "The staff, babe, they're absolute gems. Always friendly, helpful, and ready to assist with a smile."
• "Top class service from all the staff who work there."
• "I want to say a HUGE thanks to the staff, customer service team, Sean the security guard and the duty manager which all helped me this evening in the store."

Cons:

• "The staff are oblivious to shopping patrons, almost stupefied in a zombie-like state."
• "Ended up being served by someone who looked less than pleased to be there."
• "Incredibly rude older checkout staff."
• "I witnessed a member of staff shouting in an old ladies face because she was over the line at the till, no need for this."
• "Super rude staff I'm disabled have nearly been run down twice yesterday by staff doing online shop no apology just stare straight through you."
• "Appalling staff and security. God forbid you are a coloured person trying to buy some moderately expensive liquor and they let you know that you have been profiled."
• "Visited the cafe today and what absolutely disgusting service yet again."

Shopping Experience

Pros:

• "Always got what i need for my general food shop, plus options of great quality products if your on a tight budget, all the way up to more luxury items."
• "Tesco also offers a variety of convenient shopping options. You can shop online and have your groceries delivered to your door, or you can pick them up at a store location."
• "We use the scan and go all the time so that we can get our shopping and go as it says."
• "It's like a treasure trove of goodies! From fresh produce to gourmet treats, they have something for everyone."
• "Tesco is very good when it comes to variety and stock availability."
• "A very big store, with everything you could want under one roof, groceries, baked goods, meat, fish, clothing, electronics."
• "Nice tesco with self scanners. Good range of clothes, electronics and homeware items."

Cons:

• "At times, it can be annoying popping in here. Some of the special offers are not always available."
• "Always feel like I get fleeced in here. Been shopping here six years now and it has always been the same. Signs don't match the products, prices misleading and often selling out of date stock."
• "Had an awful experience Sunday 10th, popped in around 2pm to find most products on shelves were thrown back, no aisle was tidy and things were hard to find."
• "I hardly shop here due to that. They way they looking at people like they (customer) done something wrong."
• "Generally busy at peak times but well controlled with covid restrictions, sanitising stand accessible on entry and queuing generally goes down quickly."
• "The self serve checkouts always, I mean always, sound an alarm for problem with bagging area call."
• "Terrible covid-19 measures, no social distancing, no obligation to clean trolleys/baskets."

Facilities and Services

Pros:

• "Good choice of food in the cafe."
• "Great home delivery service today."
• "Always try to use click and collect now I find it so useful as I have got older."
• "Tesco club card gives generous offers on known brands and is free to sign up for!"
• "Good local supermarket, excellent for everyday or weekly shopping."
• "It has a very big car park with disability parking & a flat entry level."
• "Tesco Princess Alice Retail Park - Good parking and petrol station with easy access to Chester Road."

Cons:

• "Parking can be difficult at busy times."
• "Visited Tesco New Oscott this evening and very disappointed that the sanitizing station had the spray bottle broke and the hand sanitizer lid missing."
• "No wipes to clean baskets."
• "Using entrance door as entrance and exit so impossible to social distance entering or leaving the store."
• "This store’s toilets have always been appalling."
• "Just been into tescos, new oscot, busy with only about 10 % of customers wearing a mask."
• "Tesco beggars bush, just isn't worth the hassle in traffic to try to get to. The store looks tired, and staff (most) are quite unhelpful in my experience."