Morrisons Reviews Summary

Store Layout & Design

Pros:

• "The redecorating has made it look a lot nicer."
• "Morrisons in Strood was nice and tidy, they had most things I wanted, everything looked organised."
• "Well laid out and tidy store, great staff and always welcoming, the refurb is excellent it's a much better store now and easy to use."
• "So much better since it's refurbishment, although getting used to where to go for items can be quite an experience."
• "They have done some redecorating of the shop floor at this branch recently."
• "Nice store in Strood though, and close to other shops."
• "The store has a nice feel about it."

Cons:

• "The self service tills are ridiculous."
• "Horrible! I know you're in the middle of a refurbishment, but it's so frustrating, kept missing aisles because they currently don't match up."
• "Refurbishment does not seem to have been planned, or executed, at all well."
• "Big store but no consistency in product lines."
• "Be prepared to search for your shopping. The isles are all over the place. Chaos."
• "Every time I go there in the early evening, the stock is really low."
• "Aisle 4 shelves almost all empty."

Staff & Service

Pros:

• "There staff are 100% amazing always help you the best they can 🤗"
• "Staff are invariably pleasant."
• "the till lady was exceptional very polite and helpful"
• "Other staff are very helpful and friendly."
• "Friendly staff, nice to deal with and a good atmosphere."
• "The staff are always friendly and have top service."
• "The staff are lovely and helpful, always polite."

Cons:

• "Major gripe with Morrisons on the whole is their pricing, as articles can increase a lot on specific items without prior notice"
• "The restaurant is slow in serving and when the food comes out it is either cold or burnt"
• "Staff are clearly lazy and not doing their jobs."
• "As usual, staff just walk past you in the self checkout and ignore the fact your red light is flashing"
• "staff are quite often missing from the counter and slightly unfriendly when they do arrive to serve you."
• "The only thing hot was hash browns & sausages."
• "The petrol staff, especially the small blonde spikey haired lady, are rude, obnoxious."

Product Range & Quality

Pros:

• "Their 'Best' range is usually top quality."
• "Lovely cooked, fresh breakfast."
• "Big offer on shoulder of lamb, in fridge by entrance."
• "the vegi breakfast in the cafe was lovely and they sell a lot of vegi meals"
• "Wide range of products and items. Food, drink, alcohol, books, clothes, magazines, Blu-rays."
• "Decent salad bar options."
• "Good pizza, bakery and salad bar."

Cons:

• "The eyes of the fish are cloudy, which indicates that the fish is not too fresh."
• "food prices are obviously very good"
• "The ingredients were still on display meaning that it should be open if not then I am truly in doubt in freshness of the ingredients."
• "The veg and salad stuff has poor dates on them."
• "Very disappointed by staff from fresh fish stand they never wear gloves."
• "The fish never smells fresh."
• "Veg is never fresh, mouldy ginger and carrot."

Cleanliness & Maintenance

Pros:

• "Morrisons in Strood was nice and tidy, they had most things I wanted, everything looked organised."
• "pleasant staff, excellent selection of fresh fruit and veg selection, good wines, clean"
• "Very clean looking and smelling store."
• "Well presented, clean store with plenty of parking."
• "The environment is clean and chilled."
• "Nice clean, big Morrisons."
• "Excellent safety measures in place here, queueing outside when needed with social distancing working well."

Cons:

• "Had to use the toilet in Morrisons in strood today and the toilets were disgusting... The urinals were ALL out of order, one of the cubicles was locked and the other one could not be flushed due to no handle and there was piss all over the floor and the smell made my eyes water."
• "the shelves are always empty and the fridges have been broken for the last 3 weeks."
• "A member of Morrisons cleaning team park in a parent and child space after speaking to this chap, it clear that he wasn't moving, forcing me to park with my 5month old baby the other side of the car park."
• "Shambles of a freezer area."
• "If they can't clean the toilets enough said."
• "Toilets are sometimes rather smelly and messy."
• "I'm always put off on arrival by an awful smell as soon as I enter the store."