Lillywhites Reviews Summary

Product Selection

Pros:

• "This sports store truly impressed me with its wide range of sports gear and equipment."
• "Whether you’re a professional athlete or a casual sports enthusiast, Lillywhites has something for everyone."
• "Has a wide selection of trainers at good prices."
• "Pretty much every conceivable sport and its respective kit I reckon can be found housed here."
• "Good range of football gear in the football section."
• "They have hundreds of cool sport items."
• "I've been here to buy my cricket stuffs and never disappointed with the stock and also the price."
• "6 floors of sporting goods and equipment."
• "Great stock of sportswear."
• "Good selection and bargains."
• "I found everything I needed at affordable rates."
• "There is a lot of collection, full range from running to football to rugby and hiking, etc."
• "This store stocks for so many sports; from running to boating."
• "You gotta love lilywhites i mean everything you will need for any sport will be there."

Cons:

• "Staff was helpful but stock was lacking in some sizes for top flight options."
• "There were no shoes at all in my size."
• "More generally, there isn't really any good quality kit anymore."
• "Sadly, they didn’t have any of the football jerseys I was looking for."
• "only to find limited selection, and very limited range if sizes."
• "It's difficult to find what you are looking for."
• "Was disappointed by their limited NFL selection of teams."
• "The store is like shopping in a stacked up warehouse."
• "Lillywhites used to be a great sports shop back in the 80’s... has really gone down hill since sports direct has taken it over selling just the same cheap rubbish."
• "Avoid outdoor section! There was no staff who can help."

Staff and Customer Service

Pros:

• "The staff are knowledgeable and helpful and will usually provide good recommendations."
• "Great customer service here especially the 5th floor running section."
• "Dealt with Silvio at the flagship store. His knowledge of trainers and the needs of distance runners was amazing."
• "We were so lucky to be served by Ingrid in Lillywhites Piccadilly."
• "the guys on floor 5 specialising in racquets etc are great."
• "Really friendly and really know their stuff which is absolutely crucial when you want to buy a racquet that suits you and your ability."
• "Till the staff member was incredible and really went above and beyond to help my girlfriend and I with advice on trainers."
• "The re-stringing service is cheap, at £10.00 compared to some other services which costs up to £30.00."
• "The staff are knowledgeable."
• "Service was fast and the staff were very knowledgeable and helpful."
• "The staffs probably great you and help you to find what you are looking for."
• "Is a great place if you like to get some good sport stuff not over price this is the right place for you, there is always helpful stuff."
• "I don't normally expect such a good customer service at any sport directs, but the lady in charge of the Track & Field was absolutely amazing and helpful."

Cons:

• "In general the customer service is not the best thing they have, not really helpful."
• "Horrible experience with the staff, the lady at the counter, who called herself Martha was extremely rude."
• "Service needs to improve in order for me to recommend coming here."
• "The person in the store had no interest in helping."
• "Staff are not very attentive but they're good when you approach them."
• "Staff are genuinely some of the most USELESS individuals I have ever come across."
• "employees are the only people in Lillywhites not required to wear a face mask."
• "Staff were shouting at us, rather than just speaking, when we finally got their attention."
• "Not only did it seem like they weren’t interested in doing anything related to their job, but they didn’t even seem sober."
• "Staff are rude and act like they're royalty because they work in Piccadilly; it's just Lillywhites, calm down."
• "Avoid at all costs if you expect any kind of customer service."

Store Layout and Organization

Pros:

• "Easy to navigate the store."
• "Although the place is huge, it's well organised and easy to find what you need."
• "Everything is easy to find."
• "Despite being crowded, the store is well organized."
• "Store layout is easy to follow."
• "Signage and floor guides help find your way around the different sections."
• "Well organized with clear signs for different sections."
• "The store is kept clean and organized even with the large number of people."

Cons:

• "Finding someone to ask for help is like finding a needle in a haystack."
• "Store layout is chaotic."
• "It was quite cluttered, and the store didn’t seem to have any logical order."
• "Too crowded and feels overwhelming with so much stock and signage."
• "The organization of items could be better, it seems a bit cluttered and cramped."
• "Not well signposted, so hard to find specific items."
• "The shop is overcrowded and very difficult to move around."
• "Products are just stuffed onto shelves with no real order."
• "Difficult to find products because of the cluttered displays."
• "Layout of the store makes it hard to find the exit."

Value for Money

Pros:

• "Prices are very reasonable."
• "For the price, the quality is decent."
• "You get a good deal for what you pay for."
• "Price matching with other stores which is good."
• "They have a range of products to suit all budgets."
• "Found some really good deals that you can’t find anywhere else."
• "Great for discounts and offers."
• "The sale section always has some great bargains."

Cons:

• "While they do have lower-end cheaper items, the quality reflects this."
• "There were cheaper alternatives, but you could tell the quality wasn't there."
• "Not sure if it’s worth paying the premium for some of the items."
• "Sometimes the prices can be a bit high for certain brands."
• "Discounted items are sometimes of questionable quality."

Overall Shopping Experience

Pros:

• "Overall, a good experience for any sports lover."
• "Loved the atmosphere of the store."
• "For tourists, it’s a must-visit for affordable sports gear."
• "I always enjoy my time when I go to Lillywhites."
• "The shopping experience is generally quite good."
• "My overall experience at Lillywhites was positive thanks to the staff on the 5th floor."

Cons:

• "The experience is marred by the chaos in the store."
• "My first and last time visiting Lillywhites."
• "The checkout queues are insane."
• "The experience can be quite hectic due to the volume of people."
• "It’s just too busy and crowded for a relaxing shopping experience."
• "Had to leave because the atmosphere was just too stressful."