Attwoolls Outdoors Reviews Summary

Customer Service

Pros:

• "The staff know their stock well and are happy to offer useful advice and tips."
• "The staff are very helpful and knowledgeable."
• "Served by a helpful & bubbly young lady & walked away with a new tent ... I defo recommend this place ... Charlie."
• "Spoke to Jane on the phone who was very helpful with advice on sizes, practicalities of the two options etc."
• "Nathan was of great help, great knowledge provided on a range of awnings, very helpful in our decision making."
• "The team at Attwoolls were very helpful, responsive and quickly resolved with a replacement."
• "Very helpful staff, great service, try a nice cup of coffee and a slice of home made cake, to pass a bit of time while you make your decisions on your purchases."

Cons:

• "Phoned up and was told they check stock phone myself back. No phone call."
• "I was met with instant suspicion from the first two members of staff."
• "The lady we had taking out order was rude to us and laughed when we asked for an extra piece of bacon."
• "I also feel the staff had a complete lack of empathy."
• "Hard to find staff to serve you if you do buy something, they can usually be found stood around talking by the awning customer service area ignoring you."
• "Unhelpful staff, couldn't be bothered attitude."
• "Was greeted by a quite a rude lady who seemed to be more annoyed with having to serve someone close to closing time."

Product Range and Availability

Pros:

• "It has everything you could ever need for camping, touring, hiking etc."
• "This place is everything you could ever want from a camping/caravan store, its huge with lots of tents and awnings put up to look around, along with a vast range of camping accessories!"
• "Large range of tents on display."
• "They have everything. And I mean everything for your outdoor adventures."
• "Even with the internet age of cheap products they have good information, range, customer service and price."
• "For camping Attwoolls is second to none. They have all the camping and caravanning equipment you would need including a large range of themes that you can walk in and examine."
• "Very large outdoor camping gear store with a vast range of camping equipment including tents, sleeping gear, kitchen utensils, electrical supplies and repair products."

Cons:

• "After driving 2 hrs to collect a tent that said was in store to find out none left."
• "Never shop at this outlet! I bought an air tent with extras which was not erected in store."
• "Limited choice of tents / awnings - we are aware it’s the end of the camping season however we assumed a shop like this would have stock all year round."
• "Spoke to 3 staff on 5 occasions this morning to find out Attwoolls don't do standard 3x3metre gazebo between £200 and £500 mark."
• "Not so good for viewing small tents as they don't have any out on display which was a disappointment."
• "Unfortunately the tent I liked wasn't in stock but I was informed they are coming in soon."
• "I wasn't offered bespoke service although clearly detailed under manufacturing within their website."

Location and Facilities

Pros:

• "Conveniently located just off M5. Big car park."
• "Plenty of parking spaces and disabled parking spaces available."
• "Lovely cafe with super helpful ladies cooking and serving."
• "A lovely little cafe/ restaurant."
• "The food from the coffee shop smells really good so will have to give that a try on our next visit."
• "An independent store with a very large number of lines and a big display of tents and awnings. A lovely on site cafe too with good food at very reasonable prices."
• "Plenty of parking and there is a small cafe on site."

Cons:

• "One way system didn't always work nor social distancing. Customer error?"
• "The overall shop is amazing but the cafe..the food is alright the service is okay however the lady we had taking out order was rude to us."
• "Don't bother with the chicken and bacon salad with the homemade dressing. I was served it with some mayonnaise."
• "We stopped for coffee which was pleasant nothing special but ok."
• "Only suggestion put a sign on the door saying entrance to the left, you can see the opening if you don't know it's there :)"

Pricing and Value

Pros:

• "The prices are below of what I've seen for most things."
• "Very competitive prices too, and a large selection of tents erected indoors that you can look around."
• "Overall, fantastic range, great friendly staff, great prices."
• "Price comparison against on line sites, was pence if not the same with what I was looking at."
• "Got a great discount on tent bundle also."
• "They were cheaper than Amazon."
• "Good prices."

Cons:

• "The only thing for me was the prices were on the higher side but I needed it so had to pay it, the price of convenience."
• "It's more expensive than go outdoors but I think has a much better selection."
• "It's very overpriced here, I was surprised to find go outdoors cheaper by quite a lot. Amazon do most things for half the price too."
• "Unfortunately had no more left so I was offered at a cut down price to £949."
• "Love to get a Cadac Safari chef 2 pro but their price is a little on the high side even though they do give members of the Camping and Caravan club a discount."