Address: Orient Way, Derby, DE24 8BY, United Kingdom
Phone: +441332340334
Rating: 4.4
based on 381 reviews.
Customer Service
Pros:
"It was a pleasure dealing with Long upon buying my first car."
"I would highly recommend Inchcape and especially Thomas Royal."
"Keera has been very helpful in explaining everything to us during the intermediate service there."
"Booked in online for full service, greeted by friendly staff quickly."
"Kirat at Toyota Derby really was the best person we dealt with while trying to find a car."
"Amazing customer service from Tom Royle, from day one he has been extremely helpful."
"All staff were particularly friendly and helpful."
Cons:
"These guys don't even deserve 1 star, it's the most incompetent team that runs this place as I have been chasing for a reservation refund for almost 6 weeks now."
"Traveled 60 miles to see a car that is advertised when we arrived sale's man told us it's not for sale as its there demo no apologies in fact the lad was not interested in talking to us."
"Went to look for a new electric car... the person simply walked away was more interested in what was on the TV then talking to us."
"Although I had to wait for my car which was not their fault the service I received was bad service Katie is not very help had to take the car back because I had one issue."
"They've ignored numerous emails, then claimed they can't get through to my phone."
"Every time I call, I have been told that someone will call me back. This has not happened."
"I think that my car had been forgotten and wasn't check being tested and that the updates were just to keep the customer happy."
Buying Experience
Pros:
"I have to say that my recent experience of buying our new car from Inchcape Derby was just wonderful."
"The whole buying experience was smooth and enjoyable."
"Fantastic experience when purchasing my car through Inchcape Toyota Derby."
"Very happy with the level of service. Good communication from the beginning, they listened, organized a test drive without a fuss."
"The cleanliness and comfort of the showroom and waiting area was second to none."
"Brilliant experience with Toyota Derby, the whole team were professional, well versed and attentive."
"Long made a complicated process seamless and I was extremely satisfied by the service provided."
Cons:
"Overall, I really disappointed and upset that I am not expecting from Toyota team."
"In the end I left, I gave up and came away empty handed."
"Upon collecting the vehicle, the showroom was chaotic and understaffed."
"I had an appointment in May, I was told I would be emailed the financial details of the vehicle. This has not happened."
"I am very disappointed because when I got my log book my first name was missing."
"I had a signed contract with Toyota with an ‘agreed’ part exchange figure and an ‘estimated’ delivery date 31 May 2023. The delivery date was put back about three times."
"Lastly, DO NOT give them your email or phone number. I got barraged with hard sell tactics for paint protection, gap insurance and under sealing."
Service Quality
Pros:
"Inchcape were very efficient in servicing the car and installing a dashcam."
"The service was excellent, fast and without long waiting."
"Absolutely star performance by Jorden and also Melissa - couldn’t do enough to make everything run as smoothly and quickly as possible."
"First class service throughout, friendly, attentive and knowledgeable staff."
"All good and great communication. Timings and service and handover etc."
"Service is always first class, no complaints at all. So efficient."
"The Customer Service was superb throughout."
Cons:
"Normal they wash car this time no any car cleaning they were few coins someone took."
"Routine 2 front tyre change. Arrived in good time, but ended up staying about 2.5 hours."
"Since they started this automatic logging onto screens service has been very bad no body talks to you or informs you how long it's going to take or what's going on."
"I have been bringing my car to Toyota for Service and MOT for years and this is the worst experience I’ve had."
"A lady I spoke hang up on me, not even letting me finish my sentence."
"Very poor service. Having to go back and forth for the same issue."
"Went for a service and MOT and was lied to about the state of my rear brakes."