Currys Reviews Summary

Staff Service

Pros:

• "Helpful friendly staff, but prices through the ceiling, priced a certain model tumble drier up."
• "Andrew to purchase a washing machine and the service I received was amazing!"
• "We were helped by a pleasant young man who helped us to choose a tv."
• "Raj is brilliant, so knowledgeable and patient!"
• "The member of staff was friendly and helpful and the item we bought was a very reasonable price, would recommend this shop."
• "Both the sales assistant and the customer service lady were simply fantastic at helping sort out a problem."
• "The assistant that helped went the extra mile...nothing was too much trouble for him."

Cons:

• "Visited Current Scarborough yesterday. 5 staff chatting in group."
• "PAUL the manger was a very unhelpful guy there were no apologises for our wasted journey and had no expertise in the products that they sold."
• "Really rude staff every time I go in."
• "Went in to buy a combination microwave and needed some information..no staff to be seen anywhere!"
• "Stood around waiting to be served for quite a while."
• "Been totally honest was not impressed, the manager actually denied that a company policy we had been informed of online actually existed and didn't seem to care about customer service at all."
• "The biggest problem is getting hold of staff to provide any info and this can be frustrating."

Product Availability and Pricing

Pros:

• "A good selection of white goods on the first floor and staff are helpful."
• "Always my first choice for anything electrical. A good range of products."
• "It’s a very good store for cameras tvs laptops and everything as compared to prices and the quality."
• "The member of staff was friendly and helpful and the item we bought was a very reasonable price, would recommend this shop."
• "Can sometimes be surprisingly good value."
• "Huge selection of Items."
• "Good selection of all electronics and home appliances."

Cons:

• "Helpful friendly staff, but prices through the ceiling, priced a certain model tumble drier up."
• "Very often in-store warehouse poorly stocked for pick up orders."
• "They never have stock in of anything you actually want."
• "Very pricey, I wanted a gold plated 3 metre HDMI cable, their price was £39.99 reduced from £79.99."
• "The prices can be Abit high on some things but most are average price."
• "Checked on web site that a product was available in store (for collection). On arrival the staff were pleasant, but I was told they didn't have what I wanted."
• "They said I couldn't have one of the display models which were sitting there in the shop."

Customer Experience

Pros:

• "Looking for a freeview receiver and I bought the cheapest model as I didn't need any particular extras with my old TV."
• "Good parking and easy access as long as it isn't peak traffic in Scarborough."
• "Car Park - free, Parent/Child and Disabled slots near the entrance."
• "Accessibility - good, level entrance with wide electronic doors."
• "The store was immaculate and well laid out. Everything was clearly labelled and aisles are easy to manoeuvre around."
• "Covid - good system in place."
• "Staff are friendly and helpful easily accessible building."

Cons:

• "trying to support the high street shopping thing ......BIG MISTAKE ...called into carphone warehouse to updrade my phone .....nobody knew what they were doing it took 30 mins and we still had not talked about anything ....diabolical."
• "Having paid £45 for installation and demonstration we found the demonstration was a scant 5 minutes!!"
• "This company should be disbanded and made to refund everyone their money."
• "Terrible went in my Daughter is exempt from wearing a face mask, but the doorman who seemed to ignore this, in my opinion bullied her into wearing one."
• "Don't expect to be able to buy stuff at the till."
• "You would think with the current situation they'd be happy for custom, I don't even have full confidence that ill get my refund back!!"
• "Worst company to contact if you have an issue, no phone number available anywhere, extremely slow online web chat."