Pure Synergie Beauty Maze Hill Reviews Summary

Spa and Beauty Treatments

Pros:

• "The autumn package is the loveliest spa experience I’ve ever had in London."
• "My consultant Pinki recommended a blended package of re-sculpt and fat freeze that provided 80% of the results I was hoping for in only 2 weeks!"
• "Brilliant PRX and laser treatment by Pinkie... nothing has ever removed my acne scars like it."
• "Pinki was super thorough and the wax was the least painful wax I have ever had."

Cons:

• "I was disappointed with the results of my manicure and eyebrow threading... Full manicure didn't get my cuticles removed... Eyebrow threading removed too much of my hair."

Hair Services

Pros:

• "Lorena listened and understood what I wanted... I came out looking better than I ever expected."
• "Vincenzo is one of the best hairdressers in London... He went beyond my expectations with the colour, cut and blow dry."
• "When my stylist got sick, Lorena immediately stepped in... she listened to my every concern... and created an absolutely amazing look for me!"
• "Amazing cut and colour with Vincenzo... he's a hair wizard!! Made recommendations that turned out brilliantly."
• "Scott is amazing. My hair now looks healthy and the colour is perfect."

Cons:

• "I am having my laser sessions with Pinky. She is really nice and will help you properly with your requirement."

Customer Service

Pros:

• "The staff are so welcoming and calm, they make you feel like you matter."
• "Always a pleasure to come here and my husband and I remain happy regular customers."
• "The Salon is very nice, it has a relaxing atmosphere... The photo has no filters."
• "I enjoyed the stay, the staff were really nice! They served me water and hung my coat, good service."

Cons:

• "I also felt rushed to pay by the staff... It felt that they were more concerned about their tasks rather than what is best for the customer."

Ambiance and Comfort

Pros:

• "The ambiance downstairs is calming and peaceful."
• "The place is very nicely set up and appealing. The hairdressing chairs are very comfortable."
• "The salon is always a very nice experience, with a drink on arrival and a relaxing atmosphere."
• "Pure Synergie has a lovely atmosphere and you always feel relaxed when you come in."

Cons:

• None mentioned specifically about ambiance and comfort.

Staff and Personnel

Pros:

• "Super lovely ladies at Pure making us feel so comfortable throughout the journey."
• "Trang is a brilliant therapist she always does an incredible job when painting your nails."
• "Rosemarie is a fantastic manager... And she cares for her staff and clients."
• "Both ladies were very talkative and down to earth."

Cons:

• "A rude woman came into the salon with an attitude."

Booking and Appointment Management

Pros:

• "Great value for a Classic Pedicure with Mira, who was attentive and detail oriented."
• "The team were also able to resolve a booking mishap (on my part) and give me an appointment straightaway."

Cons:

• None explicitly mentioned regarding booking and appointment management.

Recommendations and Repeat Business

Pros:

• "I’ll definitely be coming back - thank you so much."
• "100/10 recommend!!"
• "Would definitely request Pinki for future wax’s 😃"
• "Highly recommend!"

Cons:

• None mentioned explicitly regarding recommendations and repeat business.