Anya Spa@Angel Reviews Summary

Customer Service

Pros:

• "Staff are always friendly and professional. At my most recent visit, Simran was great - really good service and so nice throughout!"
• "The staff were highly professional but also very caring every one, specially seema she is really good in threading skills they really made my day wonderful."
• "A very welcoming salon. They are professional and always know what they are doing and trying their best to make you happy."
• "All the staff are very professional and welcome."
• "I love coming to Anya spa the staff there are always so friendly and nice."
• "The staff were excellent."
• "Anya spa is a great salon experience. I usually get seema and she is fantastic, especially for the more sensitive and painful processes like Brazilian or Hollywood."

Cons:

• "Worst place to get your eyebrows threaded!!!"
• "If I could give no stars I would. Appalling customer service, bad job and overcharged!"
• "Customer service is either; cold and rude, dismissive or rushed."
• "The people that man the phones can be quite rude."
• "Very very rude staff, rushes clients and told us we should be quiet when we said there's no need to rush us."
• "Good massage here but the receptionist or what looks like to be the owner is awful, impolite and rude to clients and her staff."
• "HORRIFIC EXPERIENCE - DO NOT GO!! Awful customer service and business ethic and all round poor quality and professionalism."

Quality of Treatments

Pros:

• "The back wax was very clean and made my skin extremely smooth."
• "I’ve loved my waxing experiences here so far! Both Sofia and Fina are amazing and really do their best to make you feel comfortable."
• "Mai who is doing massage is really good: she listens at clients and does her best to release my pain in shoulders and the neck."
• "I did intimal waxing with Jharan and she was amazing, less pain and super fast."
• "I had a really good experience with traditional massage, Mrs Da has been amazing."
• "I had my wax done by Savita and I absolutely recommend her to everyone as she is gentle and I feel comfortable and relaxed under her professional hands."
• "Very professional facial from Sofia, really enjoyed it and my skin is grateful for the attention Sofia provided."

Cons:

• "They create damage. The first time I went my cuticles were cut too much (painful) and then a day later started peeling."
• "Worst massage I've had in a long while, most of the massage was through a towel, the masseuse was so rough."
• "Overpriced. For what you get it's not worth it."
• "Not professional. I've had a nail technician say that 'no one will see' and get irritated with me."
• "Upper lip threading is fine if a bit rough. Threading of my eyebrows came out horrible, ruined shape, came out too thin, some hairs longer than others and the two sides asymmetrical."
• "Disorganized queuing system for people waiting to get waxed/threading on ground floor. Not always clear who is next in queue."
• "Unhygienic, damages nails, poor service. Complete waste of money."

Value for Money

Pros:

• "Im visiting from the US, staying in the hotel close by, looked up online and found this amazing place, offers exactly what they say on their website."
• "Room was clean and relaxing, welcoming and polite staff, and good value for money."
• "Also the price is reasonable (40£ for 45 minutes)."
• "My favourite regular Thai massage place. I never have to ask them to use more pressure here and the ladies are very experienced at Thai massage."