Gisoo Hair & Beauty Salon Reviews Summary

Hammam Experience

Pros:

• "My husband and I went for a Moroccan hammam and it was amazing."
• "The sauna room was amazing, it reminded me of the luxury Roman baths."
• "Zed made me feel so rejuvenated and smooth."
• "Zed chatted all the way through so we had some great conversation."

Cons:

• "I was asked to spend 20 mins in the steam room before a scrub - the steam stopped after a few minutes."
• "The scrub room was very slippery with all the water and foam on the floor."
• "The Ethiopian lady who did the scrub/foam is very strong and applied quite a lot of force."
• "There was only one lady doing the scrub and the massage, so we had to wait our turn, got cold etc."
• "Towels for £3 each if you don’t bring your own, which was not expressed on the phone."

Cleanliness

Pros:

• "It was clean and beautifully decorated."
• "Such an excellent service, beautiful and very clean!"

Cons:

• "I lifted the toilet seat and ended up with urine on my hands."
• "There was no toilet roll or hand wash or paper towels."
• "The shower was filthy."
• "The place is dirty (dust everywhere), the shower head was broken, there was no shampoo."

Staff and Service

Pros:

• "The staff was nice and Zed (massager) was amazing, friendly to us."
• "My masseuse was very professional, friendly and chatty & made me feel so relaxed."

Cons:

• "One of the ladies ran after me after I left asking loudly in the street if I have paid."
• "The manager/owner was very aggressive and did not even bother to apologise."
• "Rude manager working upstairs rolled her eyes at us, her clients."

Additional Services (Hair and Beauty)

Pros:

• "I am so happy with my hair after getting a cut and balayage from Behnae."
• "What an amazing experience to have my brows looked after by Mahnaz."

Cons:

• "If you want professional hair colouring, avoid this place."
• "Didn't listen to anything I said about cutting my hair and completely ruined my trim."

Atmosphere and Decor

Pros:

• "This is my new favorite place! So friendly, chatty and great atmosphere!"
• "The place itself is very clean and nicely decorated."

Cons:

• "Zero atmosphere or hospitality."
• "Shower head was broken in the rooms."

Booking and Administration

Pros:

• "Gisoo sent us a text confirmation and answered any questions we had which were answered straight away."

Cons:

• "The lady with whom I booked the appointment booked it for the wrong month."
• "We were done in 60 minutes even though the appointment was for a total of 90 minutes treatments."

Quality of Services

Pros:

• "Zen the masseur was really good with positive energy and charisma throughout."
• "My partner booked us in for a couples massages with zewditu...it was the perfect way to de stress and recharge."
• "Great customer service and a huge range of treatments. Would highly recommend."

Cons:

• "Turkish bath was excellent, but bridal makeup was terrible, especially that i requested Arabic style."

Value for Money

Pros:

• "Fantastic price, wonderful staff and owner is a wonderful lady."

Cons:

• "Felt cheated out of my money and time."
• "The services are overpriced for what you actually get."