Address: 36 Islington Grn, London, N1 8DU, United Kingdom
Phone: +447890828037
Rating: 4.3
based on 119 reviews.
Customer Service
Pros:
"I love going there, always met with politeness and smiles."
"They are very interactive and hold great conversations."
"The staff was extremely friendly and welcoming."
"Tony was extremely friendly and helpful."
"Gina and our other nail technician were so nice and friendly."
"They are super friendly and chat with me each time."
"The staff are incredibly friendly and Gina did an amazing job!"
"Lovely, friendly staff and really calm atmosphere."
"Really happy that I’ve found this Jem. The staff are wonderful."
"The staff is always accommodating, friendly and really efficient!"
Cons:
"People are nice but it’s expensive and not very good."
"Nails were painted horribly, rude staff."
"They kept encouraging me to not get infill to save myself money... seemed they wanted to take a shortcut and make the same money."
"Walked out after 35 mins with only gels removed and a very rushed nail filing."
"The lady was juggling several customers at one time meaning no one was getting the attention they deserved and she was rushing so much."
"Unpleasant experience when arriving for 2 booked appointments - the eyebrow person was nowhere to be seen."
"Walked out with bloody cuticles. They tried to take them off without cuticle softener or even soaking them."
Quality of Nail Services
Pros:
"I’ve done both acrylics and BIAB nails and always came out amazing."
"My manicure has lasted better than any I’ve had previously."
"Was very impressed with the end result."
"I usually come here for long extension nails with shellac, and each time they've been beautifully done and they last me for a month to a month and a half without any chips or broken nails."
"My nails came out perfectly, I was super happy."
"I had dipping powder done for the first time after having really weak nails. I love the dip powder and how the design I asked for was replicated perfectly."
"I always leave super happy every time! The staff are really friendly and professional."
"I've had SNS nails here twice now and love the service. The nails last for at least 3 weeks and the treatment itself is really good."
Cons:
"Two months later, four of my nails look bruised."
"Nails didn’t even last three days shellac chipped off and 2 nails broke off within days acrylic was laid too thin."
"The gel nails were not painted on fully (I could have done a better job myself), without care, and they all came off within a week."
"Not relaxing, rushed and not painted properly. Finished way above the base of the nail making them look short."
"Had a powder dip mani, got the first chip after 7 days & by day 10 had 3."
"I went at the beginning of the month for a normal manicure and ended up with my nails completely ruined as they used improperly an electric nails milling machine/drill on my natural nails."
"The nail design peeled off after 2 days. That has never happened in all my years of getting my nails done."
Value for Money
Pros:
"Best nail bar in London - a family run salon who will always do the BEST job for a great price."
"Their price list is fair and very good for the area."
"Great colour selection as well. Tony was extremely friendly and helpful."
"The price was great and very reasonable too, which is an added bonus!"
"The staff at spa nail were so nice and happily helped to fix those nails for a reasonable price too."
Cons:
"It’s expensive and not very good — £140 for nails on two people’s hands and one person’s feet."
"Asked for infill and they said I didn't need it, so just filed the nail down and painted it. They weren't clear it would still be the same price as infill, so I was still charged £30 for something I could have done at home."
"Had a terrible experience. Was promised that shellac would be done in under 15 minutes... Nail paint came off within 3 hours."
"I paid the most I ever paid for a manicure that lastest not even two days."
"The website currently offers £10 off all treatments. So I went ahead and made a booking on my work lunch break. Once confirmed, I called ahead to make sure my nails could be done within the set time. I was then told that they would not honour the special offer because they 'forgot to take it down' (It is still live online so clearly its a ruse to get customers and take advantage of the prices)."
"If you want to get ripped off this is the place to go. I went yesterday to get a full set of acrylics with a normal polish, nothing special. I have always come here to get my nails done for the last 2 years and when it came to payment, the lady charged me £38."