Rush&Ry London North Greenwich Reviews Summary

Booking and Availability

Pros:

• "I booked via treatwell as they had a lot of availability."
• "They were flexible and allowed me to book a last-minute appointment."
• "The booking was super easy and the confirmation came quickly."
• "Although I booked last minute, they offered a suitable time."

Cons:

• "We had some awkward customer service on the phone beforehand but partially that's just because treatwell was a bit confusing."
• "I had a terrible experience trying to book in for a wax. I was told they had slots but then they changed their mind saying they are fully booked."
• "The receptionist was not welcoming at all."
• "Kept telling me that the system was not working."
• "Booked via treatwell for a gel manicure at 10am. I got a call the day before saying my appt had been double booked."

Massage Services

Pros:

• "This place is best known for massages."
• "The massage was so relaxing and really helped ease the muscle ache I’ve been experiencing."
• "I had a deep tissue massage with Rhea and it was phenomenal; took away all the stress."
• "Simran did an amazing job with the deep tissue massage."

Cons:

• "The deep tissue massage wasn't good and didn't meet my needs."
• "The massage was not deep tissue at all it was very soft and didn’t feel like it done much."

Customer Service and Professionalism

Pros:

• "They are extremely professional people... fully trained and qualified."
• "I felt really looked after from the beginning!"
• "Sim was a thorough professional, explained to me each process."

Cons:

• "I felt so embarrassed that my face went red, my hands were shaking, and I was in tears."
• "I was met by a hairdresser, Anu, who had zero customer service skills."
• "The girl I'm not sure she knew was she was doing."
• "Felt very rushed as though I was just another number."
• "The owner was very friendly and offered me a tea which I had."
• "The lady who did my nails was quite rude; she didn't introduce herself or chat to me."
• "The manager had zero business or customer service skills."

Appointment Scheduling & Timeliness

Pros:

• "I have always come here and had a fantastic experience."

Cons:

• "I was still seen 50 minutes later than my appointment."
• "Booked an appointment for balayage and the hairdresser Burned my hair with the chemicals."
• "Arrived 70 minutes before the salon would close, only one person was waiting ahead of me and I was asked to wait. After 1 hour of me waiting, the barber told me he didn't have time to cut my hair."

Salon Atmosphere and Cleanliness

Pros:

• "The overall atmosphere of the salon was very calm and relaxing and I felt very comfortable."
• "This was my first time experiencing such a lovely vibe in a Salon."

Cons:

• "Immediately when we walked in it was clear to me the space is not very clean."
• "Place was not clean."
• "While I was waiting for my friend I went for a tan - of which old hairs were still there and NOT cleaned."
• "As it's a unisex Salon it's always unclean and don't know the meaning of hygiene."

Price and Value

Pros:

• "Having given the therapist time I appreciate the deal I got."
• "I will be now a regular customer. Thank you."

Cons:

• "Having been in the industry myself I pay attention to details and if I had paid for the full price I would have asked for a refund."
• "Prices were quite high for what you get."
• "Not worth the money."
• "Overpriced for the service they are providing."

Overall Satisfaction

Pros:

• "Overall I had a great experience and will be coming back for sure."
• "I left the salon feeling really happy and satisfied with the service."
• "Definitely recommend this place to everyone!"

Cons:

• "Overall, a really bad experience and I won't be returning."
• "I will not recommend this place to anyone."
• "Very unhappy with the whole experience."