O'Neill Brickwork & Stove Installations Ltd Reviews Summary

Service Quality

Pros:

• "Excellent service and attention to detail from Scott and his team."
• "Everyone arrived exactly on time and worked really hard both days."
• "The team were very polite and cleaned up very well after the installation."
• "They were very professional, installed everything quickly (less than two days) and most importantly cleaned up afterwards so I could enjoy the stove."
• "The quality of the workmanship was really high."
• "The team that fitted the stove were professional and friendly."
• "The team all worked professionally and diligently to deliver a great service, would highly recommend."

Cons:

• There are no negative comments provided in the reviews regarding the service quality.

Communication

Pros:

• "Scott was always on hand to answer questions, even when the work was done and I was having trouble lighting the fire!"
• "He is very clear about what is provided and details everything in writing, from the initial quote to texting details a few days before the job starts."
• "Communication was great from start to finish."
• "Provided good advice throughout the whole process from advising on the particular details we were after to even recommending aftercare - chimney sweeps and places to get good quality fuel."
• "Scott replied to emails and texts promptly, they arrived on schedule, and had a high standard of conduct and finish."
• "Really clear communication from the outset and quick to reply with other questions."
• "Scott’s customer service has been the best bit, guiding me through the whole process, including sending through fire places recommendations and answering any questions on them / the installation."

Cons:

• There are no negative comments provided in the reviews regarding communication.

Professionalism

Pros:

• "Scott and his team were absolutely fantastic!! Great guys who were very professional from day one."
• "The team were very pleasant and efficient on site and quickly broke open a good sized builders opening."
• "They were brilliant from start to finish! We inherited a poorly installed wood burning stove with our house. When they came to survey the work they were honest and offered a clear solution."
• "We chose Scott as his knowledge and professionalism put us at ease."
• "Scott and his team provide an excellent service from start to finish."
• "Scott and his team were knowledgable, courteous and a pleasure to deal with throughout."
• "The team on site to carry out the job were professional and knowledgeable. They worked to a high standard."

Cons:

• There are no negative comments provided in the reviews regarding professionalism.