Balfe’s Bikes Fulham Reviews Summary

Customer Service

Pros:

• "Customer service is great at this shop."
• "Alex was really helpful with helping with a bolt on the bike seat for my child."
• "Love my new Brompton bike that was shown and explained in details by David and his team."
• "The staff was super polite, nice, and welcoming."
• "Despite being really busy, they managed to squeeze the work in in less than an hour."
• "These guys are truly top class!!! I was welcomed at the door by David."
• "Got my bike serviced by Davide, who is an absolute legend! Fixed an annoying brake problem in less than an hour."

Cons:

• "I'm reluctant to leave a negative review but I have had a thoroughly annoying experience with this shop."
• "I tried to call 5/6 times to ask if they could tune my brakes and had no luck getting through on the phone."
• "Walked in ready to buy a bike but explained I have no idea about sizes. Guy I was speaking to clearly couldn't be arsed."
• "Awful service from start to finish. Rude staff and unprofessional."
• "They have been trying to sell me a trekk hybrid bicycle at any cost."
• "Consistently the worst customer service I've experienced at a bike shop over the course of several visits."

Product Quality

Pros:

• "Good quality products here and have always had friendly people working there who are happy to help."
• "Love my new Brompton bike."
• "These lovely guys rescued me yesterday morning when my chain malfunctioned on the way to work."
• "I had a broken gear cable and snapped chain but the mechanic Jack refused to let me kick my bike back to South East London and sorted me quickly."
• "Bought myself a new bike as my old one got nicked. Asked for some feedback/recommendations and Paulo was amazing."
• "The team was super helpful and friendly when I needed quick help with a tire on a Sunday."

Cons:

• "Unfortunately booked my bike in for a service for Monday pick up - I turned up at 6.40pm and my bike was not even looked at yet."
• "I took my bike to 6 weeks service, they didn't even touch it."
• "I dropped in today having been unable to fix some slight play in my headset."

Staff Knowledge and Expertise

Pros:

• "I was having bike trouble earlier today. I was welcomed at the door by David. He had a wealth of knowledge."
• "Got my bike serviced by Davide, who fixed an annoying brake problem in less than an hour that two other shops were too lazy to fix."
• "I had a flat tire today, and the attendant at the store explained why the tire kept going flat, showed me how to fix the wheel and then pumped the tire for free."
• "The front of the store partly features a workshop which I think is a really cool idea."

Cons:

• "Awful service from start to finish. Rude staff and unprofessional. Took bike there twice to be fixed, came away with a £400 bill and they still hadn’t fixed my gearing correctly."
• "Worst place, crazy price for repairs made with feet. I brought my bicycle there to change some cables, I am back at the same point of where I was without 90 pounds."
• "Called for a quote to tape a new Tubular tyre to my wheel. Was told by a very prickly staff member; they never tape, only glue, it would be £50 and that they didn't know when they could possibly book me in to the workshop for such a job."