Demon Tweeks Reviews Summary

Customer Service

Pros:

• "Absolutely amazing service we have received from the most attentive customer service agent grace Hughes...please give her a pay rise she deserves it 1000% an absolute 💎 don’t lose her !!!!"
• "Asked a family member to pick up specific bolts for my turbo whilst she was in wrexham... gave them to her for free, before she paid a donation for the great service!"
• "Went in to buy motorbike clothing... Matt was absolutely fantastic and was very patient and helpful after sending him back for different sizes multiple times and even put a discount on for me."
• "I need a bit more info about an online purchase, so I sent them an email. I received a reply within an hour."
• "FANTASTIC! Very professional and exceptional customer service!"
• "Emily and the team couldn't have been more helpful.... they found the parts in a delivery they had received that day, packed them up and despatched them next day delivery!"
• "Had a great customer service experience with James at Demon tweeks."

Cons:

• "Long history of poor service, and telling lies, aggressive customer services."
• "Terrible customer service. I ordered a stand for my bike following their filtering to make sure it's the right one for my motorcycle and they send me an item that doesn't fit my motorcycle."
• "Poor customer service, twice I have placed an order on an item that states 'in stock' on their website only to be informed its on back order when the item didn't arrive when expected."
• "I wish I could give Demon Thieves zero stars, to match the zero service I received. Sent the wrong part via their eBay shop... Over £120 out of pocket and had to emergency buy the part locally to keep the car on the road."
• "Shocking customer service. Constantly calling their customers liars."
• "The lady wasn't very helpful and just said they have not been delivered in yet but would call me back and let me know what's happening, same thing I was told on another occasion and guess what, I did not receive a call back."
• "Their customer services is rubbish! They don't even care about your order."

Product Availability and Delivery

Pros:

• "Ordered tyres on the afternoon and received the following morning, cheapest on the Internet and the tyres was not aged stock either going from the dot code on the tyres, faultless experience. Well done!"
• "They arrived on time and were well packaged too."
• "Everytime i have ordered from them they have delivered within a matter of hours of me ordering."
• "I've purchased 2 items from Demon Tweeks recently and both came 2 days after ordering."
• "Can't fault DT on this tyre order - I ordered tyres on line, as they were by far the best price available."
• "I ordered at 8pm once and my tires were at my door for 8am."
• "A note on their website said that the tyres were coming back into stock in 5 days, 2 working days later they arrived."

Cons:

• "Still awaiting 'in stock' items to be delivered 2 weeks after ordering."
• "Placed an order for some tyres through these guys, said the tyres were available and in stock online... Didn't receive an email once my order was placed to tell me these were not in stock I had to ring myself after several days."
• "Not impressed, I ordered an Enduro tyre and Mousse on 21 Nov and they were showing as a 7 day delivery...Terrible service really."
• "I've been waiting over 2 weeks for some springs to be delivered...Customer service has gone downhill and processing/shipping times are painfully slow going."
• "Ordered over 2 weeks ago - no communication or updates, no responses to emails, can't get through to the customer service department phone number."
• "Ordered tyres which were promptly delivered whilst awaiting a chain and sprocket set which showed as in-stock online... But in actual fact were out of stock."
• "Ordered a set of tyres that said were in stock ready for dispatch and paid extra for next day delivery. They arrived 5 days late."

Product Quality

Pros:

• "When the correct parts are delivered they are decent quality and price."
• "They did all the work very quickly and very professionally."
• "Only place that stock for a certain Shock Absorber. Great customer service very friendly staff."
• "I've ordered from them thru the eBay in the past and always had a great experience."
• "Great place, very helpful staff, lots of car performance parts, oil, cleaners, even Motorcycle clothes helmets parts also Prams yes Prams, buggies pushchairs and a family visit could be worthwhile, I was very surprised :)"
• "Guys from Demon Tweeks goes above and beyond their official duties...That saved our race on Sunday and brought us 3rd place! You guys are life savers!!"
• "It is very competitive for prices on wheels & tyres."

Cons:

• "I'll never order here again. they sold me 2 pieces of 3 year old tires as new."
• "Absolutely appalled by this company, they are all demons!!! I needed advice on a set of adjustable coilovers - told their sales team exactly what I wanted the kit for. Turns out it was completely wrong!!"
• "I wish I could give Demon Thieves zero stars, to match the zero service I received. Sent the wrong part via their eBay shop... Over £120 out of pocket and had to emergency buy the part locally to keep the car on the road."
• "ordered a set of sparco wheels. One of them had a huge dent in the inner rim lip and a huge scratch."
• "Paid 220 quid for a pair of halo headlights arrived broken then the customer service team basically was no help in returning the item to be replaced."
• "They sent me a tool with missing part. So it is not usable."
• "My seat slider kit was a disgrace. Scratched, wrongly offset pre drilled holes."