Wrexham Tyres Reviews Summary

Customer Service

Pros:

• "Staff were extremely friendly and helpful."
• "Customer service was excellent."
• "The customer service of the lads on the desk and the friendliness of all the staff in general was excellent."
• "Staff were all extremely polite and helpful."
• "Great service and friendly professional advice, booked me in at short notice."
• "The team at Wrexham Tyres helped me out when needed having sorted a replacement tyre for my ambulance before an event."
• "I’ve used Wrexham Tyres on numerous occasions with various car types over the years, always found the staff courteous."
• "Staff on reception kept me informed and updated through the day."

Cons:

• "The ‘owner’ Lisa has a disgusting attitude. Don’t expect any complaints to be handled with any sort of professionalism."
• "Rude owner talks to staff like rubbish and customers not much better. Awkward atmosphere."
• "RIP OFF AVOID !!! Charged £318.80 not £250 quoted."
• "Booked MOT online, had confirmation email. When I got there, they claimed it wasn't actually confirmed until they call me."
• "Unprofressional. Went in to have brake pads done to be told i needed discs too. When i questioned this, the mechanic walked off."

Efficiency and Speed

Pros:

• "They had us back on the road in less than an hour!"
• "Staff were fairly accurate with their estimation for how long things would take."
• "They replaced my tyre and sent me on my way. Had a 5-star experience."
• "Whilst Wales slows down to 20MPH, these guys hit warp speed by changing my tyre (without appointment) in 15 minutes!"
• "Very quick and efficient service. Would definitely recommend."
• "Had front tyres replaced with free tracking. Reception gave a warm and polite welcome."
• "Always receive a call when completed and at MOT time, a full explanation provided if failure or advisories."
• "Friendly fast service and back on the road 25 minutes later!!"

Cons:

• "Had a flat tyre 100 metres from the garage. They wouldn’t help me and instead told me to change the wheel myself at the side of the road."
• "Grossly overpriced and waited an hour to have two tyres changed despite my car sitting in the bay."
• "Never again, the worst tyre shop ever. Took an hour to change tyre as mechanic looked like it is his first day in work."
• "Had a new exhaust fitted after about 10 miles making a bad noise took it in to a garage for repair."

Quality and Value

Pros:

• "They could have charged us 3 times the very reasonable price they did."
• "Always found the staff courteous and knowledgeable and fixed any faults by the designated time."
• "Amazing genuine quality service today. Had front tyres replaced with free tracking."
• "I rang up on Monday to ask if they could have a look at my car as it was rattling...they’d tightened it free of charge for me!"
• "Fantastic service over the last week / 2 x front tyres last week and full service & MOT today. Kept updated on job progress."
• "Went for quote for 2 tyres.....best price around."
• "This is the best garage I've ever been too... priced very competitive and done the work to a very high standard."

Cons:

• "Rip off, weren’t able to fix the car but charged me £50 for a diagnostic check and an oil change which wasn’t needed."
• "Tried charging £350 for £10 work. Tried changing the exhaust because they couldn't do a simple weld."
• "Quoted £50 to change 2 tyres!!!! (£20 elsewhere) no pricing structure and clueless manager, poor customer service."
• "Very expensive place ever ....I asked them to repair my car they said to me that it will cost me £190 to fix."
• "Do not use this garage for anything other than tyres! The mechanics are useless and you will put it in for one job and have it come out with another needing doing."