Pernia's Pop-Up Shop, London Reviews Summary

Store Atmosphere and Layout

Pros:

• "The store's layout was well-organized, allowing me to browse through the racks and displays with ease."
• "From the moment I stepped through the doors, I was enveloped in a world of exquisite style and curated elegance."
• "The attention to detail in the store's design created a luxurious and welcoming atmosphere."

Cons:

• "When arriving in the store, we were shocked at the quality of the dresses compared to the price tags on them (about 10x what they should be priced at)."

Customer Service

Pros:

• "The customer service was excellent from start to end."
• "The staff at Pernia Pop-Up were attentive, knowledgeable, and friendly."
• "They provided valuable assistance, helping me find the perfect pieces to complement my style."

Cons:

• "Rude customer service and really unhelpful."
• "They ran out of stock for one of the 2 products I ordered after accepting my order."
• "The staff about a year ago would go above and beyond but its changed management and had become a really awful and not reputable store to visit."

Product Quality and Selection

Pros:

• "The Pernia Pop-Up store in London offers a meticulously curated collection of fashion-forward pieces."
• "Every piece exuded quality and sophistication."
• "They house beautiful clothing and one of a kind jewellery pieces."

Cons:

• "The quality of some of the Kurta's were very poor and the colours bled."
• "Labels are looking very sus/cheap when looking in the details and most of the brands have no background online."
• "Incorrectly ordered to poor measurements, no tailoring as promised after multiple appointments."

Price and Value

Pros:

• "Great location, fantastic curation of high-end designer outfits and great service to match."

Cons:

• "The clothing came back WRONG and the staff cheekily blamed this on us."
• "The staff in the London store have no sense of personal responsibility towards a purchase, and really couldn't care about the customer."
• "Although I bought an outfit I love from the London shop, it was massively overpriced, like easily double what the value is."

Delivery and Fitting

Pros:

• "The outfits arrived earlier than expected and are a perfect fit."
• "Outfit fitted perfectly- no adjustments necessary."

Cons:

• "I was measured for a dress which was clearly not in my size when it arrived."
• "The experience I had at Pernias was like no other and not in a good way."
• "Incorrect measurements of my wedding items. They had no idea where my items were."