Hollywood Bowl at The O2 Reviews Summary

Arcade Games

Pros:

• "Lots of fun arcade games but the one I particularly liked was the shooting game."
• "They even have a racing game with VR headsets which is cool."
• "Lots of games to play including Mario Kart."
• "It's usually busy, so make sure to make reservations or reach early to book the slot for blowing."

Cons:

• "Some of the hotdogs took time to come."
• "The only thing I found disappointing was the virtual reality screening area was closed."
• "The arcade games can get overtaken by youths but generally they play nicely."
• "Various games were broken, the place was small and congested, and the floor was grimy."

Staff and Customer Service

Pros:

• "The lady that attended to me was nice and helpful."
• "The service customers was also very helpful throughout the entire booking process."
• "The party host Deborah, was always there to help us."
• "Matilda's customer service was exceptional."

Cons:

• "The staff are either super high or completely new with what seems like 0 training."
• "The staff weren't so welcoming and weren't friendly."
• "Rude security staff!"
• "Staff and management completely ruined experience."

Food and Drink

Pros:

• "Food looked good and all the children seemed to have liked it."
• "We ordered corona beer, fries, cheese balls, chicken fingers. They tasted okay-ish."
• "The food is reasonably priced and tasty."
• "We had milkshakes as an alternative and it was very niceeee."

Cons:

• "The kitchen had some difficulties and they were not serving food."
• "The only thing is that the coffee machine was not working so couldn't order any."
• "Ordered at the table... Waited over 30 mins before someone came to us and told us they had no pringles and no caramel nibbles."
• "Horror. Waiting time is about 20-30 minutes at the bar."

Cleanliness and Maintenance

Pros:

• "The place is clean and was a nice atmosphere."
• "The lanes are in good nick."
• "The bowling experience is great. Every lane is spacious."

Cons:

• "Toilets are an absolute state. Not what you would expect in the O2 location."
• "The toilets were disgusting and unclean, huge spill of drink on the floor next to us."
• "The large toilets upstairs... I've never seen anything like it, and im still having nightmares about them."
• "The tables have been updated to take card payments which is a positive... Broken lights above the pool table."