Tenpin Stoke Reviews Summary

Customer Service

Pros:

• "Staff on the desk were helpful and fun."
• "The guy was extremely helpful and friendly and nothing was too much trouble."
• "Staff were excellent, very polite and nothing was too much trouble."
• "All the ladies I spoke to for anything were very helpful and polite nothing was too much trouble."
• "We had a wonderful employee named Eddie help us out a few times."
• "Really enjoyed my time at Tenpin. All the staff were really friendly and helpful, they made my time there enjoyable and I felt completely safe."
• "Staff were lovely and friendly and service was great even though they were clearly busy."

Cons:

• "Bit of a mess up with lanes when prebooked, staff not willing (or didn't know how) to change it to suit us."
• "Twice the balls became jammed and twice we pressed the alarm button but no one showed up."
• "Awful. Expected it to be very busy cus of Easter and it was. Not enough staff on. Only 1 person on reception."
• "Staff was poor only 1 woman working on the desk."
• "There was a man at the front desk who was extremely rude and made me and my friends feel threatened."
• "The service was utterly shambolic, Our party was never served the food we paid for."
• "Horrible experience. Waited over 20 minutes at the bar to get served, and when asked if we could get served, the manager was extremely rude."

Facilities & Equipment

Pros:

• "Nice bowling place. New improved technology on lanes but need more staff."
• "The bowling alley and balls were great quality."
• "Played 3 games with 4 players. The best indoor activity around. Clean and safe even though it was busy."
• "Very impressed with the arcade there were a lot of new arcade games too each machine worked fine."
• "Great game of bowling enjoyed by all easy to find and staff very helpful."
• "Super fun place with a wide and clean environment."
• "There's a collection of other games you can indulge in including pool and other arcade games."

Cons:

• "Pins are on strings so you're robbed of strikes. Balls were manky and so we're the carpets."
• "The bowling shoes are old and are very old and worn down."
• "Our lane broke 3 times during two games and getting this fixed took around 10 minutes each time."
• "The place looks very old and run down particularly the bowling section."
• "Arcade was very busy, most not adhering to face mask rules."
• "The alley kept breaking down."
• "Only 2 out of the 3 pool tables were working. Staff were hovering the second our game finished."

Food & Beverage

Pros:

• "Chose the ‘eat and play’ tonight, had 2 games and a spicy chicken burger n fries, nuggets and fries and a cheese burger and fries, all very nice and freshly cooked."
• "Ate there for the first time, not bad for 2 games and burger and fries, burger warm, fries were hot."
• "Had the meal deal along side the bowling, 3 chicken burgers, 1 beef burger and the chicken nuggets had no complaints about the food."
• "Came on the half term deal - x1 game plus x4 burgers and chips for £20 and was an absolute bargain, kids loved it, food was nice."
• "The food was better than I expected for the price."
• "Food was surprisingly good and the staff member who brought the food was superb! Very helpful."
• "Didn't actually bowl this time. We just ate there and the meal deal was a great price for a lot of food for two people to share."

Cons:

• "Food was very poor, tried the spicy bean burger which was still frozen in the middle."
• "Everything we wanted from the menu was off. This made the food we settled for expensive and yet still dreadful."
• "The meal was awful.....3 x burger and fries... 1 x chicken nuggets and fries."
• "However.the food should of been thrown in the bin. Freezing cold burger.stale bap."
• "The food is rank, cold and overpriced."
• "Food was so bad my girlfriend literally threw up after eating there once we got home."
• "Ordered a pizza which was black underneath and cheese wasn't even melted on top."

Pricing & Deals

Pros:

• "Forgot how much fun bowling is and it was a bargain as we got a deal for a Thursday night."
• "Good atmosphere, great deals, shame about the bowling."
• "Was on a half price day... So the safety rails were up. And prices were half price... A thoroughly good day had by all!"
• "There are some great offers available for bowling online, which are very good value for money."
• "We had a great trip and got a really good deal - 2 games and a burger meal for £10."
• "The 1hour bowling for 6 and a pizza is the best deal ATM @ £30."
• "Bargain Tuesday, you play unlimited bowling for just 9 GBP per person."

Cons:

• "Don't go on a Saturday or Sunday as these days are overpriced for what it is £13.70 for 2 games 1 person!"
• "Little expensive £85 for 2 games of bowling and food but it was a treat so not complaining."
• "They have deals on but they all seem to be weekdays and after 6/7pm, unfortunately that's no good if you have children as it's too late."
• "I have been here a couple of times before with a group of about six to eight friends. Went to book for me and a friend it was £42 pound for three games so I went lyme lanes instead for £22 pound for three games!"
• "A little bit more expensive than expected (£60 for 3 games)."
• "Without any discounts of vouchers, I think the prices are massively overpriced."
• "The price of food and drink was on the high side."

Atmosphere & Cleanliness

Pros:

• "A great place to share an evening of fun with the whole family - something for all ages!"
• "The whole evening was great, very enjoyable and relaxing. 5*."
• "Very robust COVID procedures. Staff on the door checking masks and asking you to use hand sanitiser."
• "Booked tickets on line which was great the refurbishment done to the place is great, it's brighter and more welcoming by far."
• "Amazing place to go and have fun with friends and family, very child friendly."
• "The atmosphere and overall design was really cool, and plus an arcade to top it all off."
• "Good atmosphere but very busy."

Cons:

• "Too loud, too busy and too hot!"
• "The place looks very old and run down particularly the bowling section."
• "Felt like an old 80's amusement park. Lots of people, no patrons wearing facemasks."
• "The game and experience was good because of the people I was with. The place was really dirty and no one clearing dishes or glasses from anywhere or emptying bins."
• "Women's toilets were horrible, disgusting smell in there, which must of bin some kind of chemical or air freshener."
• "Music inside was incredibly loud. Ladies toilets were filthy and stunk."
• "From the previous reviews I was really shocked by our experience. We enjoyed the bowling, but whist we were playing we saw families coming and going and the lanes were not cleaned in between people using them."