Superbowl UK Macclesfield Reviews Summary

Customer Service

Pros:

• "The staff made sure that they all had an amazing time."
• "The staff were all very friendly and helpful, and the manager was so kind to my niece."
• "Nathan benson amazing service from him, very friendly and very hard worker."
• "Fantastic customer service. Despite not booking a game the lady who served us managed to fit us in!!"
• "Staff were excellent, in particular Tom who worked his socks off all night and nothing was too much trouble for him!"
• "The staff were friendly, the shoes were comfortable and the game was excellent."
• "The staff are always super friendly and really helpful even on busy days which makes all the difference."

Cons:

• "Half the staff seem to be clueless, I'm surprised they know what day it is."
• "The staff are few and far between, when you do eventually find one of these mythical beings their service is slower than a month of sundays!!"
• "Service was poor and not organised."
• "The lady who answered wasn’t the same girl and was extremely rude, not helpful."
• "Lanes are worn, Staff are unfriendly and slow."
• "The staff don’t seem to know what they are doing at all!"
• "Staff were awful an an appalling."

Facilities

Pros:

• "The facilities are always super clean, the toilets always smell freshly cleaned."
• "This is great for kids. 14 lanes so even when it's busy the wait isn't too bad."
• "Great soft play area, excellent fir kids!"
• "Wheel chair friendly excess."
• "A good range of food drink and arcade games to entertain young and old."
• "Bowling, arcade, laser quest a bar and soft play area for the little one."
• "Facilities are clean and tidy."

Cons:

• "It's generally dated and sticky."
• "In desperate need of a refurbishment."
• "The place is very outdated, priced similar to more up to date bowling places."
• "Whilst this is still a fun game, the place is absolutely broken."
• "Also generally poorly maintained. No tips on pool cues and shrugs from staff when I asked if they had any."
• "The lanes are tired looking, the graphics are old and tired and the roof tiles are falling down in places."
• "This places needs a huge refurbishment it's so tacky, the lanes are shocking."

Pricing

Pros:

• "Bowling is expensive unless you go on the special offer slots."
• "Kids love the bowling and lazer quest. Food and drink is cheap."
• "One of the smaller and older bowling alleys but kids for £1 between 9am and 10am is a great offer."
• "Decent prices. Would recommend booking in advance, especially for the weekends."
• "The coffee is tasty and well priced."
• "Great to take kids as this place is a lot more cheaper than anywhere else."
• "All you need for a ten pin-bowling alley."

Cons:

• "Prices are too expensive for an average family."
• "Food was awful and very expensive for what you got (nothing like the pic)."
• "Prices of food are shocking too for what you get and quality."
• "No prices on menu or at the counter. £33 for a burger, wings, nuggets, and fries."
• "Food & drinks are on the high side & and you don't get much volume wise."
• "Its now far too expensive which probably explains why it's virtually empty, prices need to drop about 50%."
• "It wouldn't be overpriced if it wasn't such a dive! Waste of every penny."

Parking

Pros:

• "Wheel chair friendly parking."

Cons:

• "I got a parking fine despite entering my registration."
• "Disgusting cash cows. I parked in their car park as anyone would. Went inside and entered my car registration. Went bowling and laser quest. Now have a £60 parking fine."
• "Got charged £170 pound to park a car when dropping kids off for a party."
• "Never park at this venue! They advertise parking at the site but on a recent visit of 35 minutes for 2 games of laser quest costing £32 for three children and one adult I was issued with a parking fine for £100."
• "Just had the pleasure of a 60 pound parking fine for visiting this mediocre bowling alley."
• "There is a real issue with the parking, and I wasn't happy that we weren't made aware by the staff that we need to enter the registration number in otherwise we risk getting a parking ticket."
• "Was threatened with a fine for parking in the parking area because they thought I wasn't making use of their facilities."