Address: 9 Medway Valley Lesiure Park, Chariot Way, Rochester ME2 2SS, United Kingdom
Phone: +448442430077
Rating: 4.3
based on 227 reviews.
Facilities and Maintenance
Pros:
"Everything is well maintained."
"The bowling screens have also been updated and provide more information whilst bowling such as speed and points targets."
"The facilities where great and I loved seeing the android keyboard pop up when I entered my name!"
"Our lane was very clean and a good selection of bowling balls."
"Everything is very clean and neat. Even the toilets."
"The lanes and seating area were clean, the tablet easy to use to set up the games and everyone had a great time."
"Plenty of bowling lanes that are well spaced out, so you aren't sitting on top of each other."
Cons:
"Service when something goes wrong with a lane slightly slow."
"Chaos, poorly staffed."
"What an unclean place, the bowling balls were sticky, the change machines were not working correctly."
"Seating area on the lane we were allocated was littered with food from a previous customer and had to wait a few minutes until someone turned up to clean it up."
"With Covid still being prevailing, there wasn't any cleaning of bowling balls, the staff weren't wearing masks, and it was definitely overcrowded."
"The lanes were not cleared away from the previous party."
"Got to our Lane to find empty glasses everywhere, a ball stuck in the gutter and the tablet to which you input your details was broken."
Staff and Customer Service
Pros:
"The staff were fantastic and very helpful and the food was good."
"Staff are really polite and the manager is super friendly."
"The staff were friendly, helpful, and attentive, which made for an overall excellent customer service experience."
"Staff were super helpful and friendly."
"Staff introduced themselves, friendly and efficient."
"Staff are lovely and smiley, nothing was too much trouble!"
"Staff were very helpful, it being our first time there."
Cons:
"Chaos, poorly staffed."
"Dry burgers, poor staff attitude and a general decoration issue it's definitely lagging behind the one in Gillingham Hempstead Valley."
"Told a girl on reception (who had already been a bit off towards me on arrival) and she was very off again after me explaining what was happening and her response was 'it's not my problem' apparently I'm having a go."
"The woman on the booking desk was rude and very short with us."
"Didn't come over at all when we had a problem and used the call system."
"The staff were so unprofessional they made my friend's daughter cry and we had to leave the premise."
"A tall man with brown hair & beard was putting glasses from dishwasher onto shelves, I asked if we could order drinks when he said 'I'm a bit busy at the moment' there was no one else waiting to be served I was speechless."
Value and Pricing
Pros:
"Loved it, not too badly priced."
"Would recommend looking on the deals section as we got 2 drinks each for free effectively when booking online."
"Food and drinks are priced well."
"The drinks prices are reasonably like any pub around here."
"Loads of fun and decent price."
"The food was good."
"The snacks are fresh and tasty."
Cons:
"Slots a bit expensive, but great fun."
"Chose their team event quiet pricy and the food was absolutely rubbish."
"Prices for milkshake are a rip off £16 for 4."
"Only downside a little bit on the pricey side but other than that I was pleased with my experience and will return."
"I do think it is rather pricey. If we were not sent deals we would not visit Hollywood bowl and would probably use our local bowling centre."
"£20 for one lane, for one game, for 2 adults & one 4 year old seemed at touch pricey?"
"£65 for 2 games for 2 people. We were in there 45 minutes. Fastest way to spend money ever."
Food and Beverages
Pros:
"Nice nachos, and a reasonable meal of burgers or hot dogs."
"The food was delicious."
"Food is great, reasonable priced and quick."
"Buffet style food served included in the group price was very tasty and we had a mini rewards at the end of the games provided by the friendly staff."
"Food was fine, nothing spectacular (burger/hotdogs/nuggets kind of menu) but as nice as expected, fair portions, came out quick and staff were friendly and helpful."
"Nachos served halfway through were great and the meal after boxing was freshly cooked and lovely, far better than expected."
"The food we got within the party deal was amazing, really tasty and so much of it!"
Cons:
"The food let it down as they only really do burgers and chips."
"The food was very disappointing, we ordered pizza but it wasn't warm and way too late so we had 15 minutes to eat our food to get to our hotel again."
"Dry burgers, poor staff attitude and a general decoration issue it's definitely lagging behind the one in Gillingham Hempstead Valley."
"Asked for food to be gluten-free, was totally ignored, very small amount of food for a massive charge."
"We waited over 30mins for some food which I said we don't want in the end and was never refunded."
"The chips were nice but the buns for the burgers and hot dogs were stale and the nuggets extremely overcooked."
"After spending over £100 on food which was disgusting and taste terrible. we left half of it."
Accessibility and Inclusivity
Pros:
"Another really important note there is a large ramp right at the entrance towards the front desk and bowling alleys which gives easy disabled access should it be needed by anyone visiting."
"Very disabled friendly, only one ramp to contend with which wasn't too steep."
"Would recommend for wheelchair users, but ask for lane 1 or the other end lane as had more space for wheelchairs on these lanes."
"It was heartening to see that Hollywood Bowl takes inclusivity seriously and goes above and beyond to ensure that all customers feel comfortable and at ease."
"Lanes still have plastic barriers between them and are taped off to show you your personal areas."
"Staff very attentive, helpful and friendly."
"Hollywood Bowl was welcoming and accommodating to our members."
Cons:
"Popped in with the kids for a game today, ended up on the so called VIP Lane 26 not so VIP the gang way through was full of people and the black cupboards are in the way."
"It is noisy and stimulating as there are arcade games there too. Might be too overwhelming for some kids who are sensitive."
"Disappointed with the Covid measures, some superficial signs and occasional announcement to remind people to wear masks but not enforced at all."
"With Covid still being prevailing, there wasn't any cleaning of bowling balls, the staff weren't wearing masks, and it was definitely overcrowded."
"No help from the staff and no closed off areas, so we spent just of the time chasing after the kids."
"The atmosphere is stale...play your games then it does make you want to stay."
"The service was sadly very slow and the staff where rushed off their feet, even the food took 45min."