CarStore Shrewsbury Reviews Summary

Customer Service Experience

Pros:

• "Patrick was extremely helpful without being overbearing."
• "Exceptional service from the moment we walked through the door."
• "Paul took the time to thoroughly understand my needs and preferences."
• "Great experience. Couldn't have done enough. Warranty is the best package around!"
• "We were greeted by Sales Advisor: Hugh Brandrick who was extremely friendly and helpful."
• "Lee was incredibly patient and professional!"
• "Very good service. Dealt with Jake from start to finish."
• "I recently had the pleasure of working with Paul V in my search for a new car, and I cannot recommend him highly enough."

Cons:

• "Immediate Resolution Required: Joint Responsibility for Faulty Car under warranty."
• "I've never encountered a more disappointing customer service experience than the one I've had with CarStore Shrewsbury."
• "Useless to deal with, I brought in a car to be valued to sell last Friday... still not had a price."
• "Awful service. Fitted brakes and callipers that have failed due to binding after 6000 miles."
• "Would not recommend! Had 2 cars from here, stung twice."
• "Partner purchased a £20k vehicle from here that they sold with a known/common manufacturer fault."
• "Been waiting nearly a month for a refund of my £99 reservation fee. Still waiting..."
• "Bought a car from here with the help of Mikhail. Exceptional service throughout our experience here, readily available to answer any questions or queries."

Quality of Cars

Pros:

• "Purchased a vehicle from car store Shrewsbury and the whole experience was fantastic thanks to Mikhail."
• "Big thanks to Jake for all his help with buying our new car. Great customer service and incredibly knowledgeable about the car."
• "From start to finish the purchase of our car was flawless."
• "The car that was sold to me had its first fault in the first week and then its second a week later."

Cons:

• "Purchasing a vehicle from Car Store Shrewsbury was extremely easy but that is where the happiness ends."
• "I recently had the pleasure of experiencing top-notch service at the Carstore Service Centre, specifically with their technician, Leon Williamson."
• "Sold my car with CarStore on Friday, and within 24 hours I’ve received the cash!"
• "Bought my mazda 6 from car store Shrewsbury on 4 April. Sales guys were fantastic and very helpful. However after having the car 2 weeks I started having problems with the DPF & the car losing power."