Wide Fit Shoes Reviews Summary

Customer Service

Pros:

• "Nina the seller from the shop was very helpful and kind."
• "The owner who served us, was very knowledgeable and attentive and advised us on purchasing a suitable pair of trainers and boots."
• "Very helpful staff and very patient."
• "Wonderful little shop in Harrow, a Family business that’s been helping people with foot problems for nearly 60 years, no problem is too big or small for Jay and his team."
• "The staff are always helpful and happy."
• "Great customer service and patience."
• "The staff are very nice good skills, experience and service."

Cons:

• "The sales assistance would not leave me alone and tried to over advise me on what trainer I should get."
• "I asked them to cancel the order, they didn’t."
• "The woman who was very unpleasant and rude, if it wasn't for my friend who really needed that shoes for the swollen feet, I would never have been in this store for millions years."
• "Paid for next day delivery and they didn’t dispatch for a week."
• "Very poor quality. The sole from one of them was completely peeling away from the shoe."
• "The sales person made no attempt to measure my feet or ask about any particular problems."
• "The customer service is breathtakingly awful. I advise everyone not to buy from Wide Fit Shoes."

Product Quality

Pros:

• "The shoes are better quality last longer."
• "A family member was suffering from chronic foot pain but noticed a dramatic improvement in her mobility and comfort when she left walking with her wide fitting shoes."
• "They have a huge range with many brands not available elsewhere in the UK."
• "Highly recommend a visit if you have wider than average feet."
• "The trainers, which he is currently wearing, have given him the additional support and stability that he needed."
• "Excellent quality long lasting shoes therefore value for money."
• "These shoes are the best that I've found anywhere else in the last 8 years of wearing wider fitting shoes."

Cons:

• "You pay a premium for these shoes but the quality seems to be poor at best."
• "I believed this would be different especially with staff in the shop knowing so much about them and the reassurance that the shoes were sturdy... however 8 months down the line and I’m struggling to find insoles and the current ones give me major blisters due to the misfit."
• "Bought shoes online and Wide Fit sent me completely the wrong item."
• "I left with no shoes and very disappointed to have completely wasted my time."
• "She had no interest in whether the shoes fitted well or not."
• "The shoes themselves are all old lady style shoes."
• "The shoe is starting to come away from the base, I’ve had to glue it back down a couple of times already."

Shopping Experience

Pros:

• "Such a nice shopping experience."
• "It's a pleasure to make the trip to this corner of London."
• "I drove here from Broxbourne in Hertfordshire and won't hesitate to do so again."
• "Just been here for the 2nd time, travelled up from Hampshire. Definitely worth it."
• "If you have wide feet like me, this is the best place in London."
• "Bit of a journey to get them but worth it."
• "Highly recommend this place, and it's worth a visit rather than just shopping online."

Cons:

• "I asked if I could try them at home and return them if I wasn't happy with the fit, which I have found to be standard practice in other shops, but I was refused."
• "Rang them up about returning shoes, thay never a enverlop for sending back, had to go in the shop to sourt it out."
• "After a week i rang them, thay found my older,..&said the next to days, gess what no oler came, had to ring back, thay said prob with older, hav'n got the ones i need in stock."
• "The shop is untidy and uninviting, the shoes are not displayed and you have no catalogues in store so how can people see whats for sale?"
• "Shoes arrived, they picked the wrong size, their mistake and happens. Asked for shipping money back….no response."
• "Securing a refund/exchange for the shoes has proved to be extremely difficult and very customer unfocused."
• "If you don't like to feel humiliated, then please never enter this store."