Headmasters Reviews Summary

Salon Environment

Pros:

• "The salon itself is lovely, really clean and the staff are all friendly."
• "Staff very personable, considerate, and attentive but not in your face."
• "The salon is also beautiful, very clean and comfortable!"
• "The shop itself was very clean & had a really nice aesthetic, the staff all seem wonderful."
• "All the staff are lovely and make you feel really at home and relaxed."
• "The salon was clean and tidy very presentable."
• "The salon went to maintain safety for clients was truly exceptional."

Cons:

• "Also very unprofessional that a salon and staff have to stink of cigarettes."
• "Their organisation skills are poor, their communication skills are poor, their hospitality is poor, attitude is poor."

Customer Service

Pros:

• "Had a great experience with the amazing Georgia!"
• "Would recommend to everyone. Well done Headmasters."
• "Staff were very friendly, greeted on arrival offered water/tea coffee etc."
• "Great customer service too, it really felt like a treat for myself from start to finish."
• "The staff were welcoming and booking was no fuss at all."

Cons:

• "Haircut was fine. Made a call after the haircut to make sure I was charged correctly. Manager was very rude."
• "Headmaster customer service team manager jumped in and started to shout at me."
• "However, after the manager spoke to me in such a rude manner when I tried to book an appointment for a conditioning treatment over the phone, I won't be going back."
• "Priscilla - lady on the reception spoke soo rudely it was shocking."
• "Terrible customer service on a phone call with a deep-voiced female staff-member, named Bibi (or Beebee, I think). She was extremely rude and lied about appointment pricing."
• "Staff at Headmasters blatantly lie about appointment availability in order to get more money out of customers."

Stylist Expertise

Pros:

• "Vania was amazing. After previous hairdressers messing up my hair and going to headmasters i feel so much better."
• "Andrea was absolutely amazing! managed to lift my very dark brown hair to ash blonde in just one session."
• "Zaynah was my stylist and she did a fantastic job and helped me in deciding my hair style."
• "Malika helped me achieve the exact hair colour I wanted and I’m in love with it."
• "Tracy, the stylist I saw, is an absolute wizard."
• "Rianna is a hidden gem in Harrow, the most friendly and knowledgeable hairdresser I have ever met."
• "Francesca she was my hair stylists, very nice, friendly, polite, helpful and not the last very professional hair stylist."

Cons:

• "This was my worst experience where during the blow-dry everything looks good but later on you can see a messed up haircut."
• "No longer a fan of Headmaster. Had my hair recently coloured here... Looks more like a hackjob than a salon style."
• "The bangs were so short I looked like the mammoth from ice age."
• "Honestly a waste of £200 for a cut and baylage colour that I wish done myself."
• "Went to get a blonde balayage... when I got home I realised it was quite patchy underneath."
• "I showed one picture which showed feathercut to the lady who cut my hair but what she did was straight cut."
• "Had the worst cut I've ever had in my life here a few weeks ago, with a lady named Zaynah."

Pricing

Pros:

• "The prices are also very good compared to other hair salons I have been to in the last few months."
• "Their prices are extremely cheap compared to others."

Cons:

• "For their price doesn’t worth it I went for my hair dye charged me £249."
• "The price I was quoted online on the website was £29.98 and I ended up paying £58 instead."
• "Online when booked said £36 but when at till the cashier girl said it's £50."
• "I spend £67 on olaplex treatment and blow dryer."
• "Do we pay 60£ just for a cheap paper cut????"