The Spa at Bedford Lodge Reviews Summary

Facilities

Pros:

• "Amazing facility."
• "The spa slippers are far better than the usual fabric ones that last a few minutes and were ours to take home afterwards."
• "Accessible lockers and changing rooms available."
• "The place is spotless."
• "The facilities are lovely and the place is spotless."
• "The spa facilities include a hydrotherapy pool, rooftop hot tub, relaxation room, sauna, steam room and experience showers."
• "Incredibly impressed by the Spa at Bedford Lodge. Really high standard facilities, which are well maintained."

Cons:

• "The Jacuzzi wasn't working in the Hotel!"
• "Flat floor from reception but no access slope at the front door unfortunately."
• "So disappointed, wanted to have a spar day to celebrate my wife's birthday...7 people waiting to use the hydrotherapy pool only to be told there was a problem."
• "Visited the spa on the weekend, the spa is incredibly small and they had a lot of people there during our session so everyone was kind of hanging around waiting for some time waiting for other people to finish so you could use the facilities."
• "Inside the spa area was quite cold so using the 'experience showers' was an absolute no cus the water for that was freezing too."
• "Spa was under refurbishment, so difficult to give a fair assessment."
• "There were ants everywhere, surrounding the hydrotherapy pool, in the changing room and also in the toilet cubicle."

Service

Pros:

• "Staff, efficient and friendly."
• "ALL Staff very helpful and obliging."
• "The staff are a total credit, along with the waitress (11.07.21). Nothing was too much trouble."
• "The staff were so so friendly and helpful with everything I needed, went above and beyond!"
• "The staff are amazing the service was 10 out of 10."
• "The staff were really friendly and the doorman helped with our bags and took us to our room."
• "The staff are friendly and extremely helpful."

Cons:

• "I met a Very rude catering manager I think his name is Hector who began by saying my reaction to the food was an issue with me and not food poisoning and other guests really enjoyed it which i found shocking."
• "Been waiting more than 40 min to be checked in."
• "We arrived two hours early but weren’t allowed in the room."
• "They wouldn't even let us transfer the date to use within a month or so. £290 wasted. Appalling customer service."
• "Went to evening wedding reception beautiful grounds. However could have had more experienced staff on the bar. One person was very inexperienced and extremely slow."
• "Four wait staff and I had to sit down at a dirty table waiting for it to be cleaned."
• "Service was poor due to the lack of continuity between staff - every service was provided by a different member of the team."

Accommodation

Pros:

• "A lovely hotel in a great setting."
• "The super deluxe room really was lovely!"
• "A very nice weekend stay. Fabulous location and within walking distance of the race horses exercising on the heath and of Newmarket Town centre."
• "The beds are really comfortable and the rooms are well decorated and in keeping with the style."
• "Room was clean and tidy, nice Molton Brown toiletries."
• "Beds and pillows are extremely big and comfortable."
• "The room itself was very tidy and had everything you expect - Sky TV, drink facilities, iron, trouser press, bath/shower."

Cons:

• "Pay £250 for an executive suite, one of the windows from our suite looked out at a brick wall, the mattress was well used old and uncomfortable."
• "We stayed for 5 days over NY but we were left alone during all time."
• "Rooms were pleasant but didn't sleep much as we had some sort of machine droning outside the window (room 15)."
• "We had a broken tub stopper and nonworking towel warmer but all they fixed after multiple requests was the loose bathroom door handle we never mentioned."
• "Wi-Fi was not reliable."
• "Poorly-lit area. Doesn't feel safe."
• "The service was appalling. It took 20 minutes to get served a drink."

Food

Pros:

• "The food was well cooked and a great selection."
• "Excellent food. Everything cooked to perfection and portions were well sized without being full of stodge."
• "The food was always perfect!"
• "The dinner in the evening was also delicious."
• "Food was superb, breakfast and dinner."
• "The restaurant staff provided excellent service and the food too was excellent, full of rich flavour."
• "The food is lovely at the bar and also at the restaurant."

Cons:

• "Food was lackluster and we were expecting better. Smoked salmon scotch egg was incredibly dry."
• "It was a disappointing meal and unfortunately seems to match other friends of ours recent experiences."
• "Had the turkey which was processed meat no white meat all grey not very appealing and not what I would of expected from such an establishment."
• "Very disappointing. Visited the bar for lunch with a £100 voucher that we received for our wedding."
• "I've never seen a more pretentious, truly awful menu. There's nothing even remotely appetising on the lunch menu."
• "The lunch was let down by a poorly cooked main course that found it's way back to the kitchen - mostly untouched."
• "Next night Sunday, was shockingly bad, food terrible."