Pace Health Club & Nu Spa Reviews Summary

Booking & Reception

Pros:

• "The male on reception was so very welcoming to all customers as far as I could see."
• "The woman on reception was extremely welcoming and friendly."
• "The reception staff were very friendly and welcoming especially Kieran."
• "I spoke with a lady called Rebecca who was just the sweetest."

Cons:

• "Booked couples spa for husbands birthday. We both booked day off work travelled 80 miles round trip to be told they didn’t have our booking."
• "General mood of staff wasn't very friendly or welcoming."
• "The staff were completely useless and didn’t have a clue what was going on."
• "Arrived at 11.08am to immediately be admonished by the lady behind the desk for being late."
• "The woman with glasses and dark on hair on reception was brisk and rude."
• "The receptionist totally ignored us and was speaking with another member of staff."
• "I wasn't greeted very nicely at this point so I felt very awkward and as if I was an inconvenience."

Facilities & Cleanliness

Pros:

• "The pool is fairly small but clean and well maintained."
• "Changing room very small but clean."
• "The facilities are clean and has the basics (sauna, steam room, pool)."
• "Steam room and sauna well maintained."
• "Service was fantastic, and the facilities are very clean and sanitary."
• "The spa was lovely with relaxing chairs, sauna and steam room."
• "The pool was lovely and the seating area had a tropical feel."

Cons:

• "The pool was freezing, it was so crammed and people were even vaping."
• "The sauna smells especially funky, smells of sweat and unwashed towels mixed with dirt it’s a very unique smell."
• "There is one over crowded freezing cold pool, a sauna and steam room that are disgusting, looks like they haven’t been cleaned in months."
• "The main pool area looks the same as the changing rooms and need a bit of TLC."
• "The lockers provided are NOT secure - another customer accidentally opened my locker with the key from her locker."
• "The changing/locker room did not have keys for the lockers, nowhere to sit or properly get changed."
• "Very basic and unsecure spa facilities with lethargic & unconscientious staff. Disappointing."

Staff & Service

Pros:

• "The staff have been amazing on my calls helpful an professional."
• "Everyone was really nice and friendly and the surroundings lovely and peaceful."
• "The treatments were absolutely lovely and the two masseuses were friendly."
• "The staff were lovely and made our whole visit a very relaxing and enjoyable experience."
• "Very professional, all the staff were accommodating."
• "All staff were extremely professional but also very friendly."
• "The staff were very knowledgeable and excellent at their jobs."

Cons:

• "We weren’t offered a drink from the manager."
• "I have emailed in to ask to speak to a manager (because apparently they don’t have managers on site!), I have heard anything back at all!"
• "Unfortunately, the manager was very unhelpful and not willing to show any flexibility."
• "The therapists audibly discussed the fact they couldn’t be bothered to perform my massage as they were nearing a break."
• "The treatment staff were mortified by their colleague's behaviour and could only apologise."
• "Not bad but staff can be disorganized and rude."
• "The woman with glasses and dark on hair on reception was brisk and rude."

Treatments & Experience

Pros:

• "We really enjoyed our day here."
• "I had a facial and it was great, the best I have ever had."
• "Fabulous! Would definitely recommend 😊"
• "Had the hot stone back massage which was amazing and so relaxing."
• "The couples massage was lovely, so relaxing."
• "Treatments were amazing (had a facial and back scrub) planning to visit again."
• "The treatments were fantastic and the staff were very polite and professional."

Cons:

• "Booked a massage which was essentially just having oil rubbed on my legs for 20 minutes."
• "Massage girls were not trained, they must just work there at the counter, literally rubbed oil on your back that's it."
• "The massage was not great - my therapist was clearly tired after a long day; she didn't get any knots out of my back."
• "One of our group was left in pain due to an overly aggressive massage."
• "They would not honour the deal and said they could only have 2 treatments each, even though the voucher stated 4 treatment each in black & white."
• "The therapists audibly discussed the fact they couldn’t be bothered to perform my massage as they were nearing a break."
• "My sister had her jacket robbed from here and the lady's that carry out the massages are quite careless."