Aqua Sana Spa Suffolk Reviews Summary

Customer Service

Pros:

• "The staff are always friendly and polite. The facilities are top notch."
• "Found all of the staff pleasant, helpful and friendly nothing was too much trouble."
• "Service was excellent from start to finish."
• "The front desk was kind when we walked in."
• "All the staff members were so lovely, especially Harriet!"
• "Every member of staff was friendly and helpful. All the food was fabulous."
• "The staff were so accommodating for us."

Cons:

• "The cashier also attempted to keep 10 pounds of the change I was owed, and even as I notified 'the person in charge' she didn't seem to care too much or believe it."
• "Think very carefully before parting with your money. I and many others are still awaiting refunds."
• "Nothing over the top as far as customer service goes."
• "The staff were speaking to one another not immediately noticing that we were standing at the counter."
• "Extremely poor customer service by not making contact with the customers."
• "Staff gave my wife and I wrong time for our booking so we missed treatments."
• "When I mentioned this to a member of staff on reception, she wasn’t interested."

Facilities & Cleanliness

Pros:

• "Everywhere was fully accessible."
• "Very, very clean and not too busy."
• "There are complimentary robes, towels, lockers, hairdryers, water and apples."
• "The beauty treatment rooms are extensive and very well organised."
• "The Spa is very clean and looks nice."
• "The facilities were very well kept and clean."
• "The steam, sauna experience rooms and the pool is so tidy, clean and well kept."

Cons:

• "The whole spa now smells of chlorine, rather than the wonderful aroma it used to have."
• "One room was not working at all and another was not steaming the way that it should."
• "Also during this visit I found that shower cabins were not regularly cleaned with lots of hair hanging on the walls."
• "One of the five unisex loos downstairs was out of action and the only shower upstairs was in a sorry state."
• "It could also have done with a few more members of staff, there seemed to be a lot of used towels laid everywhere."
• "The changing rooms do get busy, and you may need to find a space to change."
• "Hair in my breakfast Panini, finger nail size chip in the oven bake pasta dish with broken shards in my cannelloni."

Value for Money

Pros:

• "Good quality massages and other treatments, the price reflects the quality."
• "It is quite pricy but you get what you pay for in all fairness."
• "Value for money? Just about okay, if you get a deal with food included."
• "Excellent value for a chilled day out."
• "It was worth EVERY penny!!!"
• "The spa suites are great with lots of freebies added in so even though cost at first seems high the extras actually mean it is a pretty good value for money experience."
• "The spa day for 2 packages are available and offers good value for money."

Cons:

• "Treatments are slightly overpriced, a bit of a shame."
• "Very expensive visit to something as loud as my local pub!"
• "Disappointing for the price."
• "Very unhappy with the day and really disappointed and it’s definitely not worth the higher price."
• "Overall opinion would be that it was over priced and lacking customer service."
• "Drinks can be purchased but are again a bit pricey like £3.25 for a latte."
• "Treatment are really overpriced and food is also really expensive."

Relaxation & Atmosphere

Pros:

• "Very highly recommend if you want a nice relaxing trip to Center Parcs."
• "It's so quiet and there are so many different rooms. The lunch was really nice."
• "I just had a facial peel and for the time I was there, it felt like pure luxury."
• "The most creative, vast, relaxing, and beautiful spa I’ve ever visited."
• "Aqua Sana is incredibly relaxing, easily the best spa I have ever visited."
• "A fantastic relaxing get away."
• "Absolutely love Aqua Sana!"

Cons:

• "Over crowded and noisy."
• "Quiet areas were not quiet."
• "The whole spa now smells of chlorine, rather than the wonderful aroma it used to have."
• "Like another person said it was packed, people talking and laughing very loudly and like a cattle market so absolutely no chance of relaxing!!"
• "It was very loud everywhere with people talking and so it wasn’t relaxing."
• "Steam rooms often not at full temp and therefore not really effective."
• "Would have been more relaxing to have stayed at home."