Bannatyne Health Club & Spa Reviews Summary

Staff Service

Pros:

• "Staff friendly and polite."
• "The staff were very welcoming and friendly as well as completely professional."
• "All the staff we met were friendly, helpful and kind."
• "The staff were friendly and helpful."
• "Most staff very pleasant and helpful."
• "Staff very friendly and helpful, speaking few different languages."
• "The staff and people are friendly."

Cons:

• "Although staff were very pleasant, they are extremely hard to get hold of on the phone."
• "The staff (when I could find them) were more interested in talking to each other and chatting about their evening plans than focusing on their customers."
• "I was not impressed with the militant Julie present at the gym reception. We found her very abrasive and rude in her manner."
• "The staff are not attentive to this which really lets the place down as there's no reason that they can't keep the place clean throughout the day."
• "Miserable, unfriendly, untrained shambolic staff."
• "In general the staff seem more interested in processing the clients than actually offering an indulgent treat."
• "They threatened her with court because she had not given a months notice in advance and kept harassing her till she paid £110 pounds more."

Facilities & Cleanliness

Pros:

• "Pool is nice, good steam room, sauna and hot tub."
• "It's beautiful, clean and well kept."
• "The health club has a very relaxing pool which I believe is the biggest pool in the area."
• "The changing rooms were lovely and clean."
• "Clean everywhere in the facilities."
• "The pool, jacuzzi and steam room were really clean and well presented as were the changing rooms."
• "Changing rooms are spacious and clean."

Cons:

• "I was very disappointed by lack of cleanliness in the showers. In the cubicle I was in there was hair all over the floor and no body wash in the dispenser."
• "The pool was closed due to needing emptying and refilling."
• "The pool area is tired and needs refurbishment."
• "There is frequently leaking plumbing in the changing rooms which is reoccurring and never fixed, rotten door frames, broken beds etc."
• "The spa facilities and changing rooms are also very unclean, with wet floors and are dirty."
• "The floors in the pool area and changing rooms/shower area were quite grubby."
• "The steam room, sauna area was bit grotty."

Food & Dining Experience

Pros:

• "I enjoyed my well done steak meal."
• "Afternoon tea delicious."
• "The lunch was an absolute surprise being all plant based and was the most delicious, well presented meal I have had in a long time."
• "Food was nice in the restaurant."
• "Restaurant consistently excellent. Food good, menu varied and locally sourced produce."
• "The best thing is the food."
• "Enjoyed our lunch with great menu options."

Cons:

• "It did take a long time to get our drinks and a couple of the sandwiches and cakes were a little dry."
• "The food is overpriced and restaurant service was bad, they got our order wrong."
• "The gnocchi which was not nice at all, very gooey but also very powdery."
• "Food was a disappointment like McDonald's didn't get our 2 courses that we were meant to in the price."
• "The menu was mainly vegan, which I didn't know; not too many options to choose from and the waiting time was almost an hour for a vegan burger which was a bit poor."
• "Very disappointed that they have changed the menu so drastically."
• "The restaurant was expensive £9 for a sandwich was the cheapest on the menu."

Treatments & Spa Experience

Pros:

• "The massage was incredible and very relaxing."
• "Beautiful massage, so restful and soothing."
• "I'd rate the treatments 10/10 ! Spa facilities were nice."
• "We received great treatments and the changing areas were warm and clean."
• "Treatment was amazing girls friendly, and made you feel amazing."
• "Had a soothing facial and head massage from Hannah which I highly recommend."
• "Treatment was amazing."

Cons:

• "Treatments are always cut short of the time your allocated as they don't give the girls long enough to tidy up and set up for next clients."
• "I came away from the Bannatyne club with just as many knots as I arrived with."
• "We did have a treatment (pedicure) but it was one of the worst ones I have experienced."
• "I had head massage where the beauty therapist just used the palms of her hands on the sides of my head for the whole massage."
• "Unfortunately the spa is unable to fulfil what I paid for due to covid restrictions."
• "My husband has the same treatment booked but didn't get everything I had (eg. On the leg massage he didn't have his knees or quads done)."
• "The gym pool and steam rooms were adequate but the treatment let the whole day down."