Address: Regent St, Long Eaton, Nottingham NG10 1JX, United Kingdom
Phone: +441159461041
Rating: 4.3
based on 837 reviews.
Facilities and Amenities
Pros:
"The set up is really impressive, countless different saunas, steam rooms, foot spas, hot beds and different Relaxation areas."
"There are so many steam rooms and saunas available that they’re never full!"
"The facilities are top notch and the afternoon tea was perfect."
"The place is decorated beautifully and it is a huge place so plenty of saunas and steam rooms to choose from."
"The pool is a really good size and there are 2 hydrotherapy pools."
"The Clifford Day Spa is a fantastic place for couples or groups looking for a relaxing day out."
"So many different saunas, steam rooms & swimming pools to experience that we always had plenty of space wherever we went."
"The venue is bright, clean and a has wide range of spa facilities."
Cons:
"Some of foot massager were not working and water temperature was way too hot or way too cold."
"The jacuzzi was cold, the spa treatments felt rushed (15 mins tops) and we waited 1.5 hours for afternoon tea."
"There are no towels, robes or flip flops are provided. You can hire a towel and robe for £10 extra."
"The jacuzzi pool was emptied and being cleaned which really was nit good as unable to use in morning session."
"The jacuzzi unfortunately was cold. The pool is a reasonable size but a good temperature."
"Half of hot beds not working, leaking showers. Loads of showers had no hot water."
"The only thing I could suggest is that the treatment rooms could do with an update."
"Half the showers don't work that are next to the steam rooms."
Staff and Customer Service
Pros:
"The staff were all friendly, it’s like the spa is very well used & in need of a little TLC in places."
"The staff were all fantastic very helpful and polite, the 90 minute treatment we had was out of this world."
"The massage therapist Ailyn and Claudine were amazing. Really friendly and made the whole experience relaxing."
"The staff at Clifford Health Club & Spa have consistently shown exceptional politeness and helpfulness."
"The staff are great and welcoming."
"The staff are very friendly, helpful and polite. Definitely will come back again."
"The staff on reception were knowledgeable and polite. The treatment was lovely and relaxing."
"The staff were lovely, the treatment was fantastic - love that we can have our massage together if we wanted to."
Cons:
"Lovely spa but over booked. The staff are lovely but clearly overworked, our spa treatments were cancelled due to staffing and we weren’t informed before arrival."
"The reception staff are pretty good but on leaving I wanted to advise them of the bad experience with my partners treatment and the waitress in the café, but I was told just to leave a review."
"The staff at the waterfall cafe. We had a glass of prosecco each with our afternoon tea and I had to ask for this on 3 separate occasions."
"The staff at the cafe seemed to be confused if we had prosecco, which we did, although they did alter the sandwichs due to our dietary restrictions."
"Gareth told me he was the manager of the whole spa and Jade is telling me different as she is the manager and Gareth is the operations manager."
"The only thing about the treatment, the room could have done with being a degree or two warmer."
"We had to ask for a refill of tea and just got told we had to pay for it."
"The service in the cafe for the afternoon tea is slow and the pool and jacuzzi are really over busy."
Value for Money
Pros:
"This spa is such good value! There are so many steam rooms and saunas available that they’re never full!"
"Bought a voucher for 2 which was excellent value."
"The offer with a treatment and afternoon tea is excellent value for money."
"I wish this was closer to home as I would absolutely join the membership for gym, classes and spa, it costs less than my local leisure centre!"
"It's always great to treat yourself and take some time to unwind."
"The Clifford Day Spa is a fantastic place for couples looking for a relaxing day out."
"What a fantastic Spa Clifford is, like a tardis inside so many rooms you need another visit to appreciate them."
"For the price you pay, I don't think I can fault it."
Cons:
"The Clifford Spa Customer Service Team are absolutely shambolic!!! I am still yet to receive the refund!"
"The "spa" was packed! Far too many people at the same time."
"The whole point of going here was get a couples massage. Didn't get that, nor the treatment we asked for."
"The afternoon tea was not relaxing or refreshing. It was a rushed experience due to the long queue waiting to get in, in a room that was not pleasant and very overcrowded."
"The spa itself was a disappointment. They let too many people in, thinking about profits before allowing people to have a relaxing spa experience."
"Cheap enough but wouldn't book again. Spa facilities were ok, afternoon tea was very basic and full body massage was more like a back rub and a tickle of the legs."
"The treatment room I was in was very bright not so relaxing and the equipment was quite worn."
"It felt like a cattle market, so many people. The jacuzzi was cold, the spa treatments felt rushed (15 mins tops) and we waited 1.5 hours for afternoon tea."