haart Estate And Lettings Agents Barkingside Reviews Summary

Customer Service

Pros:

• "The whole buying process went very smoothly without any hitches."
• "Like to thank all staff as all or most got involved at some point. This is my first experience with an estate agent and recommend Haart (Barkingside) to anyone who is selling or buying."
• "I loved everything about the Hart estate Barkingside. Importantly, the staff were amazing Specifically Taylor Davis !! He was always responsive and helpful."
• "Highly highly recommend Haart to anyone!!"
• "We cannot fault the service and compassion we received in the sale of the property."
• "Professional throughout and the communication was excellent."
• "They were both approachable, informative, organised and professional and I would highly recommend Haart Barkingside to anyone, because the customer service which they provided was exceptional."

Cons:

• "Never answers their phone or emails. What’s the point of advertising properties if you’re not going to bother answering customer enquiries?"
• "Taylor also lied to my wife that he told me other people were viewing the property when I called him to arrange the viewing."
• "I reported breach of contract but they did not even bother to discuss the breach with myself."
• "Not great, arranged a viewing of my property which I was looking to list for rent. Left work early to meet at the property. Taylor the ‘letting manager’. Did not show up."
• "I have flagged a serious health issue soon after I moved into the flat, and now its been six months but they don't even bother to take any action to resolve the matter."
• "Very disappointed with purchase. first property bought. they miss sold me property. they put my life saving on risk."
• "Proper useless! As soon as you get to issues, they do nothing...very disappointing services."

Professionalism

Pros:

• "Taylor is a credit to Haart and should be commended for his professionalism."
• "The level of professionalism shown has been outstanding."
• "An excellent team. Dealt with Alex, who was very knowledgeable and informative and always available to help."
• "Taylor Davis was very professional and after visiting the property emailed over details of what rent I may expect."
• "Amanda my sales progressor worked tirelessly to liaise with all parties to push the sale through to completion!"
• "Haart were very professional and enthusiastic about selling our home."
• "The staff at haart were extremely polite, professional and very helpful."

Cons:

• "So 1 star and don’t recommend them."
• "We found him to be Extremely RUDE, arrogant possibly Racist and extremely proud."
• "They just act professional but unfortunately not good for tenants."
• "This is the worst estate agents I've ever had the misfortune of contacting, In particular an agent called Taylor."
• "Avoid using these timewasters."
• "Very poor experience dealing with this branch and personally won't be using this estate agents again unless there's no other choice."
• "We have had a terrible experience trying to communicate with this lettings branch."

Efficiency

Pros:

• "In spite of the fact that we were part of a chain with multiple stakeholders, they dealt with the sale in a professional and efficient manner and ensured smooth exchange and completion."
• "Would totally recommend 👍"
• "Fantastic customer service- my queries were answered quickly and every stage of the process was carried out promptly and professionally!"
• "The staff at Haart demonstrated a deep understanding of the rental market and the local area."
• "Leah and Taylor went above and beyond to accommodate my schedule, even arranging viewings outside of regular office hours to suit my availability."
• "The team at Heart were completely supportive from preparing the house for sale to completion."
• "Great Customer Service from the team, professional and friendly at all times with sale of our house, effective communication throughout."

Cons:

• "It looks like the issue was already in the flat but I was deceived in the first place just to get myself in the rent contract."
• "It was suggested by Haart that my 83 year old grandmother break the chain and move somewhere in the interim until the purchase of a new property went through which I felt was absolutely disgraceful to even suggest it."
• "They never replied my emails from start and always on phone and never replied in writing."
• "Perhaps more frequent updates would have alerted Haart and ourselves to these troublesome non-buyers."
• "Although the lady was professional and polite, I am really disappointed that Hart estate agent took on a property to let that was in the middle of refurbishment and we were expected to make a decision without a follow up viewing."
• "The sales progresser was aggressive and pressuring throughout and at points thoroughly huffy down the phone."
• "The lack of communication was a key issue and unprofessional approach to listening to the customer left me extremely disappointed."