Address: St James' Rd, Northampton, NN5 5HU, United Kingdom
Phone: +441604586343
Rating: 4.3
based on 151 reviews.
Customer Service
Pros:
"They go the extra mile for every single customer, I felt very well treated by the whole crew including the great Technicians."
"Lovely reception staff, friendly, helpful and patient as I was a bit rushed."
"I was seen my Corey and his customer service was outstanding."
"Halford were excellent the receptionist was very friendly professional and knowledgeable."
"The staff were polite, friendly and efficient."
"Whilst I was there I overheard the staff being extremely helpful and courteous to their customers."
"The gentleman at the reception was friendly and made me feel welcome, everything was straight forward in terms of booking my car in."
Cons:
"Shocking customer service from manager - Shaun!"
"Rude staff that don't want to help or return your calls."
"However, I shall never use Halfords again after the experience and disgusting customer service I received at the Northampton auto centre."
"Andy comes on the phone in such a rude manor."
"Very badly managed; there's a strong unwillingness to sort out confusion caused by their poor communication and organisation."
"I have never felt so belittled before."
"I felt completely let down and shabbily treated by Halfords Autocentre in Northampton."
Pricing and Value
Pros:
"Interim Service - Good price compared to dealer- took longer than expected but no big deal."
"Work well done and I will definitely recommend Halfords Autocentre."
"Great garage. Easy booking system."
"They are polite, friendly and professional and ALWAYS looking to do the best for their customers in the most cost effective way."
"The change of oil and oil filter was done for free which was very much appropriated."
"They are all very professional and do the work properly. You have much more comeback against a company like Halfords and therefore they really do offer great service and value for money."
"Genuine honest guys who I can strongly recommend with confidence."
Cons:
"Extremely overpriced. Quoted more than double for some fairly basic work."
"Complete con artists. Official complaint incoming."
"Avoid this cowboys as they don't even now how to properly place a car on roller, my car failed for Rear Brakes imbalanced across an axle."
"Use these guys at your own risk and expect to be quoted an extortionate price for any repairs."
"Would not use these again, we went to get the brakes changed under the lifetime warranty and they wanted to sell us a new set of disks."
"Had to visit recently due to a puncture, replacement tyre at this garage, was quoted at £180 by the gentleman behind the desk only to find the same tyre for £50 cheaper on the Halfords website."
"If a chain whose business is performing MOTs and the work required to pass them misinforms the customers it must be through ignorance or a wish to screw them out of money."
Booking and Scheduling
Pros:
"Had an Mot on Saturday at the Northampton site. Excellent service and very efficient so can't fault them."
"I used the online booking system and paid upfront for 4 new tyres to be fitted."
"Visited today, the 11th of February 2021 for an MOT. I was very impressed with the COVID precautions."
"Easy online advance booking, helpful staff, timely MOT and post MOT work."
"Lockdown...MOT OVERDUE with advisories from last service. A single call assured me that MOT and service plus any work needed could be done the next day in Covid safe conditions."
"I can always rely on my local Halfords Autocentre to work quickly & thoroughly to ensure I am off the road for a short as time as possible."
"Really great service by manager despite various demands from customers, engineers, suppliers, delivery drivers etc. Managed really well a good attitude, and atmosphere."
Cons:
"It's the second time I've made a reservation only to turn up and be turned away."
"Booked online. Took the day off. Turned up and there was no booking."
"I booked a 10.00 appointment for 2 new front tyres. The work was not finished until 12.30 - I was told that it would take 20 minutes."
"Booked a clutch inspection and had to wait ages for a slot. Very poor receptionist who was not accommodating at all as I was waiting to be seen. Total inflexibility."
"I booked a day of scarce annual leave to have my car MOT'd, however received a call at 8am to say there had been an 'incident' and I would need to re-book."
"When I took the car at the appointed day and time that same manager said my car was NOT booked in."
"Booked free checks offers with paid wheels alignment week in advance. Wheel alignment was cancelled on the visit date but carried out rest of checks and handed over my car after 6 hours."
Quality of Work
Pros:
"He made the process of overcoming a tricky MOT failure problem as easy and straightforward as possible."
"Service and MOT carried out. Car collected and delivered on time. Fly in the ointment was a door (previously perfect) which came back binding at the bottom."
"Fantastic job done Honest and pleasant staff."
"My car passed with flying colours which was a bonus 😁."
"Great diagnostics job 😉."
"Can't give these guys enough credit."
"All the work was completed by professional staff very impressed with the service received would recommend them for anyone who has issues you have with your own car you can not do better than Halfords."