Halfords Autocentre Birkenhead Reviews Summary

Customer Service

Pros:

• "The customer service adviser was very patient and very professional, he sorted the problem out quickly, with understanding."
• "Overall service was excellent from drop off, to phone call and email once job was completed."
• "The team at Halfords were excellent in communicating with me and keeping me informed throughout."
• "Friendly receptionist, treated as a customer should be treated."
• "All staff who we dealt with were courteous and professional this includes the guys at Halfords Bromborough where we joined up."
• "The staff are very helpful, they take the time to Listen, Then explain the work needed in Detail."
• "Great team. Friendly and helpful."

Cons:

• "Job not completed and customer service appalling."
• "Happy to take payment. Arrived at appointment no tyres. LIED to saying tyres would be delivered next day (a Sunday) and to arrive at 10am for fitment."
• "What a pathetic and useless branch this is."
• "AWFUL AVOID at all costs!! terrible service from start to finish, don't believe they are genuine or fair."
• "Customer service terrible and staff have no pride in their work."
• "They also didn't bother ringing me to let me know my car was ready for collection."
• "The staff member was rude from the offset and was frustrated with the time of my appointment time of 16.50."

Booking and Scheduling

Pros:

• "Booked my car in for an MOT, would normally book closer to home but this was convenient for my schedule."
• "Took car for MOT twenty minutes before appointment time... No hanging around and nice and efficient."
• "Booked a Full Service and MOT... It only took a few hours to complete all the work and servicing required."
• "Booked for an MOT on 10th April, the staff where brilliant, car was completed quickly."
• "Booked an MOT on-line, the system was simple to use and I was offered a slot the next afternoon."
• "I booked mot and service 2 weeks before the date I choose."
• "Booked my car in for 8.30 slot, weeks in advance for a Saturday morning. Got my car back at 3.15pm."

Cons:

• "Spend your money elsewhere. Taken my car for an MOT and service last week, was not contacted in any way by the staff so had to collect my car upon closing."
• "Wouldn’t recommend my partner rang up to say he was down the road he’s be 2 minutes and the guy on the phone said no we can’t do it have to rebook it and repay!"
• "Don't bother! Booked online for Sunday morning - turned up nobody to change break fluid."
• "Following a full service our car was returned to us damaged... Despite them having no way of proving they didn't cause the damage they have refused to assist us at all."
• "Please avoid at all cost. We booked a free brake check and the staff upfront said no surity by when work will be done inspite of booking an exact time slot online."
• "I made a booking online and was had to pay the £85 few the work was going to cost however the system had overbooked and I received a phone call saying my appointment was cancelled due to over booking however I still haven't received my money back or heard anything back and I have emailed them."
• "I turned up 5mins late for my MOT appointment... Was advised they had moved onto the next appointment now and l would have to rebook! Poor service and the tone l was spoken to in was not nice."

Quality of Work

Pros:

• "So rods replaced, wheel arch patched up to look better. Fog light working and took to another mot station. PASSED."
• "They replaced them and now all is great. This was over and above what the car went in for."
• "Had an annoying knock on front end, had previously taken to two other garages and no problem was found, Halfords team found and resolved the issue."
• "Helpful, professional service that took the strain away from getting a suitable tyre replacement."
• "Very friendly attitude gave me confidence that they would ensure a good job was done on what could have been a very tricky battery replacement."
• "Had problem with front lights on Yaris, with little brightness to the lights & the glass lenses fogged up. They removed the light system to examine... Finally, as the system was not replaced they did the whole job for free!"
• "Really thorough work carried out to a consistently high quality."

Cons:

• "Dropped car off for due to a coolant leak at 8:30. Received a call at 16:15 to basically say the engine was too dirty to see where the leak was."
• "Fitted different tyres to those ordered online without prior agreement."
• "Unfortunately an issue with my glow plugs was discovered during an MOT which led to a 3 week situation of my car going back and forth to Halfords Autocentre where they eventually outsourced the work to a specialist company when they broke the glow plug off in my car’s engine."
• "Took my car in as had issue with rear right brake... took them longer to fix as someone apparently ordered an incorrect part."
• "They don't seem to help with details around the car, I had no idea what he was talking about regarding the brakes."
• "Poor knowledge and left with the problems supposedly fixed, when I said they were not I was told I would have to wait until it got worse."
• "The car went in for a clutch replacement which was undertaken brilliantly."