HomeGround Management Limited Reviews Summary

Customer Service Experience

Pros:

• "Both were so patient with me, answering all my email questions and advising on how to complete a form."
• "He went above and beyond to help and followed up as he promised with an email confirming everything."
• "Jack Adams in Customer Services responded quickly and professionally, and helped resolve my problem with no fuss or delay."
• "Her name was Pip, and she was very helpful, and she told me that I was up-to-date with my payments."
• "Having worked in property for many years, and having dealt with Homeground many times, I was extremely satisfied with my recent contact with them (Lucy N)."
• "Cieran was very helpful today also by resolving my issue with my missing payment of £5.00."
• "Britney DS dealt with my query in a most timely and competent manner."
• "Special mention to Lucy N in HomeGround Management Ltd who expedited the sending of a pack enabling a sale to proceed."

Cons:

• "This company is a joke, basically calling me a liar, I just wish I could afford to buy the lease so I would not have to deal with such incompetence."
• "Homeground have to be the worst company in this sector."
• "Their website has crashed ("Server Error") and the only ways to contact them are by phone, for which I need my customer reference number."
• "We really appreciated the effort made by Elouise in the Legal Team, as due to tight timescales we needed her to respond urgently to late requests from our buyers solicitor."
• "I am paying an extremely high amount of ground rent."
• "Just received an invoice from this company, no idea who they are. Website is a joke."
• "Unprofessional and don’t care about their tenants. I am suffering from Long Covid and miss my payment of £75 as ground rent."
• "They do not respond to emails. You cannot call them as no one pick up."

Billing and Payment Issues

Pros:

• "I eventually got through to a real person. Her name was Pip, and she was very helpful."
• "Senior Management, Chris, and Ciaran P were REALLY helpful sorting out a payment issue."
• "Called Homeground to request an up-to-date statement and they emailed it across straight away."
• "Whilst the service from some individuals at HomeGround was okay."
• "HomeGround did a great job answering and dealing with email enquiries I sent as part of the sale of a property following a bereavement."
• "First experience with paying ground rent to HomeGround. Invoice was received in the post with plenty of notice of the payment date."
• "Super service, needed a service charge statement for my solicitor to complete a re-mortgage. HomeGround responded in 5 minutes."
• "Special Shout out to Alex Newman, Jade S and Laura Cooley went above and beyond for me on the sorting out a Landlord Certificate."

Cons:

• "Horrendous company. Likes to increase your bill for the previous year, after you have paid it, then charge you some more."
• "I am paying an extremely high amount of ground rent. The old company we had charged for the same thing for half the price."
• "Never in my life have I experienced such incompetence and arrogance! They engaged lawyers to chase debts for overdue bills that they never sent me."
• "Essentially thieves; that's why going forward, new properties will not have ground rent at all. Charging £300 per flat, for NOTHING is frankly robbery."
• "They reply to emails just using stock text, they don't actually read the emails which people send them, unfortunately."
• "Awful service. Was given a certain amount of time from date of letter to pay bill, received bill with only a couple of days left on the deadline."
• "I would give it 0 star if I could. Awful company. Since I purchased my flat late last year, I never received any communication from them."
• "Appalling company - sending wrong demands initially 20x the amount due and following with solicitors after payment was received for the correct amount."