Crooked Glen Brewers Fayre Reviews Summary

Customer Service

Pros:

• "The staff here are very friendly and competent."
• "Great customer service, especially from waiter I think his name was Robbie."
• "All the staff were happy and helpful which didnt go unnoticed."
• "The bar staff when we arrived was dealing with a very rude customer... she was amazing and stayed composed at all times."
• "Our server however was very nice and tentative."
• "Staff are friendly, helpful and really making the effort with customers."
• "The staff were friendly and on the ball with clearing up and cleaning."

Cons:

• "Tonight I am appalled at the treatment I have received at Crooked Glen, Dunfermline."
• "Honestly the service was appalling by this woman."
• "However service was terrible. One young lady on the bar doing orders for food and drinks while 4, what I can tell as managers, all stood beside the bar and were playing with their phone."
• "Extremley poorly managed eating establishment and not what we expected from such a large chain of eateries."
• "Place was dirty, floor had food on it, cutlery on table was dirty and tables were sticky."
• "Waitress was extremely rude and did not inform us that you've to order from the bar after waiting 15mins."
• "The service was shocking. Rude, dismissive staff who just couldn't be bothered!"

Food Quality

Pros:

• "Food realy good, value for money."
• "Food was great, quick service."
• "The food is standard Brewers Fayre menu... came promptly, and was cooked nicely (and still warm!)."
• "The food was lovely and definitely not skimped on the portions."
• "Food here is excellent. Probably the best Brewers Fayre in Scotland."
• "Food was very tasty and fantastic value for money, especially the kid's meals."
• "Everything was cooked perfectly and nice and hot when served."

Cons:

• "NEW brie bites for £4.99 are definitely not worth it."
• "Poor, didn't have the food that I chose from the menu."
• "Food was terrible Concrete Yorkshire pudding Charcoal burgers Incorrect orders."
• "The meat that came back up was uncooked!!!"
• "Meals very bland and cold."
• "Food was hugely disappointing. Chips were undercooked, burgers missing ingredients."
• "The food has gone down hill a lot since i was last in there."

Cleanliness

Pros:

• "Restrouant very clean and ample space to move around."
• "Very clean and tidy."
• "Staff were really friendly and the place was very clean!"
• "The restaurant itself was clean, the staff were wearing masks and social distancing of tables was being observed."
• "Restaurant itself was clean and tidy on the occasions I was there and staff were all very helpful and friendly."
• "Lovely restaurant, tables laid out well, not too close together. Food selection was great."
• "The atmosphere is brilliant."

Cons:

• "Absolutely disgusting! Went to the toilet afterwards and 1 out of 4 toilets weren't working, but the other 3 toilet doors didn't close."
• "Very dirty in the fun area."
• "No Xmas crackers, toilets filthy."
• "The children's play area was filthy the gents toilets were filthy,the wall in the toilet had poo on the wall."
• "Place was dirty, floor had food on it, cutlery on table was dirty and tables were sticky."
• "The toilets were revolting, floor covered in water and tissue with poo in the toilets, could tell they had not been cleaned in a while."
• "Gents toilets - one of the two in use - floor wet. Overflowing used towels."

Value for Money

Pros:

• "Kids are free and Adults £9.99 amazing value and choice."
• "£14.99 for 2 courses or add a 3rd course for only another £2.00. Great value!"
• "It was good value for money."
• "The all you can eat breakfast buffet is well worth the money, we are a family of 6 so eating out can be expensive."
• "Food was reasonably priced. The food was of a good standard."
• "Ok, at £9 it's not cheap for a walk in breakfast, but you can help yourself to as much as you like, including all the hot items."
• "The food is varied & well presented, certainly good value for money."

Cons:

• "The food was overpriced and not enjoyable."
• "Was disappointed on our recent visit. Prices appear to have gone up and portions got smaller."
• "left here still hungry."
• "The food was not that good for the price (paid about a tenner for a meal which I could have done at home for less than half the price)."
• "Quite dirty, toilets dirty, bit unfair you have to pay for soft play I mean you already paying for food and drinks ect."
• "Prices extortionate, 3quid for a 2year old for 1 hour in soft play area."
• "Portion sizes have got smaller, food more expensive."