Shaikly Motor Company Ltd. Reviews Summary

Customer Service

Pros:

• "All the staff that work there, including the owner, go out of their way to solve any issues."
• "Brilliant garage! Kept me informed all the way through."
• "The staff were due to close but they waited to help me before doing so."
• "These guys are knowledgeable and professional."
• "Always kept updated with costs and progress and got booked in without having to wait too long."
• "The general manager Rob and all staff were excellent and very helpful."
• "The team are professional and friendly. They take time to explain exactly the work being carried out."

Cons:

• "No point trying to argue with them as companies like this only want your money then deny any knowledge!!"
• "I hadn’t heard nothing from them all day and I know they close at 5pm."
• "I rang up at 4pm for an update which they had to then call me back for one."
• "Would not recommend this company attitude were disgusting when i went to get my tires fitted."
• "Your reply just shows you have no interest in the customers experience whatsoever."
• "Today however I was extremely unimpressed with the service which is a shame guys."
• "Unfortunately you have lost a loyal customer at the service given today because it just wasn’t good enough."

Value and Pricing

Pros:

• "Refreshingly professional, helpful and VERY good value... could teach main dealers a thing-or-two!"
• "What was most surprising was the cost which was way below what we all thought...outstanding staff and service."
• "They used genuine Mercedes parts and saved me a good few pound!"
• "The pricing is very fair, and always upfront which really helps in knowing what to expect."
• "You pay for what you get."
• "Great value."
• "All work done, quickly and remarkably good value."

Cons:

• "Whilst they can be slightly more expensive than other garages, the customer service here is impeccable."
• "Not the cheapest but the help and customer service I received from Geoff and Rob was faultless."
• "I Have used this garage for a couple of years (spent £193 last week just for a bulb change)."
• "Prices could be a bit cheaper but you know you are going to get a good job done."
• "Pay a little more for an m.o.t. But you get what you pay for!"
• "During fitting process my wheels were damaged."
• "That's when I was made aware by the garage that they pay the AA a monthly fee to ensure that breakdowns are taken to them for repair! In order to get my keys back I was forced to pay a £30 release fee."

Integrity and Trust

Pros:

• "The thing that stands out to me about this company is their integrity, which is very difficult to find amongst this trade."
• "Honest, reliable and a really great bunch of people."
• "They will always keep you well informed as to what is going on and are 100% honest, trustworthy and reliable!"
• "It’s fantastic to see that decent & honest garages still exist!"
• "A very honest company and great communication."
• "Totally trust this company...its quite rare these days to find a trustworthy garage and to feel looked after."
• "Fair and honest regarding the prices, very happy with my experience and a reliable garage."

Cons:

• "No one mentioned to me about £300 pre authorisation."
• "The owner of this business is threatening and rude. He ripped opened my car door, threatened me and swore in front of my child."
• "During fitting process my wheels were damaged."
• "That's when I was made aware by the garage that they pay the AA a monthly fee to ensure that breakdowns are taken to them for repair! In order to get my keys back I was forced to pay a £30 release fee."