Halfords - Eastleigh Reviews Summary

Customer Service

Pros:

• "Just received some exceptional customer service from the Auto Centre."
• "The Service at Eastleigh was outstanding."
• "I have tried calling the Eastleigh phone number on 3 occasions but only get transferred to customer services."
• "I bought a new car seat for my 15-month-old granddaughter, the customer service that I received from Adam at the Eastleigh branch was absolutely superb."
• "Thank you to the two lovely ladies, who help me with the battery for my motorbike."
• "An excellent experience at Halfords where we had the opportunity to book an electric bike test ride."
• "This is a review for the customer service line, and person who didn't actually put me through to the store."
• "The staff at Eastleigh Halfords were most helpful and informative on my recent visit."

Cons:

• "I have paid for fitting 3 new buggy tyres but after 8 days I still cannot book a fitting date!"
• "Sadly, the terrible terrible customer service from one person has now put me off going to Halfords for life."
• "Staff very helpful But trying to find blind spot mirrors what you would think would be around the replacement mirror area Is not."
• "Terrible, I paid for a mobile service for a new battery, like recommended. Took a day off work for no one to show up."
• "Very disappointed. I have my service due next month so I thought I'd get ahead of the game and get my brakes checked with them."
• "Service not bad, but can ever hardly get a receipt, usual excuse receipt printer not working."
• "Took car in the day before because of having kids and needing to arrange a lift home, was told it should be done next day by 12.00."
• "Had a really bad experience in Halfords last night after asking there advice for a bulb in my car they sold me the wrong product."

Technical Service and Quality

Pros:

• "Fantastic service from the team at Halfords - team ordered part for my VW at very competitive price."
• "Really good experience here, wasn’t sure what was wrong with my car but the staff were super helpful and diagnosed the issue really quickly."
• "I visited today to collect some previously ordered Wiper Blades but was expecting to be advised when they had been received."
• "Visited today and ordered a new electric bike. I have previously purchased an electric bike for my wife from this store."
• "Recently bought a nearly new car which had what appeared to be wiring for a Dash Cam."
• "Once again your staff at Eastleigh were so helpful and friendly when ordering rear brake drum for my wife's car."
• "I have recently changed my shift patterns at work which means I am working a lot more Night shifts and realised about a week ago that my back light had gone."
• "Had a great experience at Halford...... the items I wanted to purchase were not on the shelf.... Staff members checked if were waiting to be put out."

Cons:

• "Booked for a free Air Con check in the hope of getting it regassed the same day. Unfortunately the staff didn’t know where the valves were to do this on my car."
• "After major service at Halfords I received quotation to replace discs and break pads on all 4 wheels for £1400 (in this branch)."
• "Picked up bike as arranged, opted for the build in store. Got bike home and found that the folding device was incorrectly assembled on the handle bars."
• "I bought a new bike and had my son's serviced. The customer service was good. However, their technical service is a bit different."
• "Had wipers and two dip bulbs fitted. As I drove away I realised the passenger side indicator was no longer working."
• "Very disappointed. I have my service due next month so I thought I'd get ahead of the game and get my brakes checked with them."
• "Took my 2005 Izuzu DMAX pickup in for a nearside foglamp replacement. 30mins later the poor lad got his boss out, who then gave me some rubbish excuse about why they couldn't do it."
• "Before having An MOT with this company think twice my mother a 78 year old lady took her small car here for its MOT only having done 1000 miles since its last one they failed it with a repair immediately Handbrake."