Notting Hill Dental Clinic Reviews Summary

Financial Considerations

Pros:

• "Notting Hill Dental Clinic offered a very high quality service at a very competitive price."
• "I did some researches before booking with Notting Hill Dental clinic and the prices are very competitive as well."
• "The treatment provided was both excellent and competitively priced."

Cons:

• "I observed a lack of consideration for patients, as an unexpected charge of £450 for night-time retainers was added towards the conclusion of my treatment."
• "They also kept my 50GBP deposit because of a mix up with a previous appointment and never called me back as agreed."
• "The Invisalign treatment is not at the cost advertised, add an extra £450 for the retainers."
• "The prices on their website are also nowhere near what they actually charge, add an extra £60 and you’re about there."
• "They add a £25 covid charge to every appointment, without telling you."

Scheduling and Timeliness

Pros:

• "Michael did a great job putting together my treatment plan as my teeth needed significant correction."
• "From the front of house staff through to Michael himself they run a tight ship even during these difficult last couple of years."
• "I've just finished my treatment and I am happy with the results."
• "Just completed my Invisalign treatment at Notting Hill Dental Clinic, the level of care and attention (even during lockdown) was superb."

Cons:

• "My final appointment was initially incorrectly scheduled prematurely, despite several weeks of retainers remaining."
• "The receptionist's inflexible attitude and the dentist's refusal to accommodate a minor delay were disconcerting."
• "I was told it wouldn’t be for 3 weeks but I could make a deposit today."
• "The next day I received a call to say my appointment had been postponed to 3 weeks later!"
• "Appointment times were changed without anyone informing me, meaning I had to sit around and wait for them."
• "The practice cancelled an appointment with just 2-day notice, as 'the dentist doesn't work that day anymore'."

Customer Service and Reception

Pros:

• "Sinem at the reception is lovely and always available for questions."
• "Una at reception was also exceptional, always kind and efficient."

Cons:

• "I didn't feel welcome or comfortable from arriving, somehow felt like they didn't really want me as a patient."
• "My interaction with this dental practice was marked by subpar communication and a receptionist who seemed out of touch with patient needs."
• "Everyone at the clinic were extremely friendly and helpful."
• "The staff was very polite over the phone and at the arrival at the clinic."
• "I have been going to this dentist for about 8+years and I really like the staff, they are so friendly and attentive."
• "Extra shoutout to receptionist Sinem who were very service-minded after speaking on the phone when I had wisdom tooth ache."

Cons:

• "Told the receptionist 3 weeks would be too long, as I was in severe pain, and I would seek dental treatment elsewhere."
• "I was asked to wait outside in the rain due to a new COVID policy."

Professionalism and Expertise

Pros:

• "Dr Fahami was very knowledgeable and experienced. His informative approach was what made me feel assured that I was in good hands."
• "Dr Michael is a great dentist and very experienced with aligners."
• "Fantastic, professional clinic."
• "Notting hill dental clinic have been professional, honest, accommodating and most of all friendly and forthcoming."
• "Dr Michael was so patient and made me feel at ease."

Cons:

• "Throughout the process, I encountered challenges that raised questions about the overall professionalism and patient care at the practice."
• "He took an X-ray without checking with me, and overall didn't enjoy the meeting. Very perfunctory."
• "I felt like they did not want me to waste their time by taking a whole new scan when it could potentially be pointless."
• "Professionalism was not up to standard, making it an overall unpleasant experience."

Results and Satisfaction

Pros:

• "I am delighted with the results of my treatment."
• "Just completed my Invisalign treatment and couldn’t be happier."
• "Results are perfect, exactly what I wanted."
• "My teeth are now perfect, I can’t stop smiling!"
• "The end result of my Invisalign treatment was fantastic."

Cons:

• "The end result was not as good as expected, I still have some issues that need fixing."
• "My teeth are better but not perfect, I was hoping for a better result."
• "Unfortunately, after 18 months of treatment, my teeth have not improved as promised and I have been told I need to pay for further treatment."
• "The results are unsatisfactory and they suggested more work that was outside my budget."

Cleanliness and Facilities

Pros:

• "The clinic is always spotless and well maintained."
• "The environment at Notting Hill Dental Clinic is clean and welcoming."
• "Clinic facilities are modern and the equipment is clearly well looked after and of high quality."

Cons:

• "The facilities seem a bit outdated and could do with a refresh."
• "The waiting room was not very clean on my last visit."