Steven Eagell Toyota Oxford Reviews Summary

Customer Service

Pros:

• "I highly recommend this dealership and certainly rate it top notch."
• "Really good experience at this dealer, special thanks to Kayla Smith who was really helpful, happy to respond to any queries I had."
• "Excellent service from the team, went the extra mile."
• "Fantastic service, the test drive was perfect and helped resolve daunting queries regarding the Hilux."
• "First class customer service from Noel."
• "Sharon is super helpful and professional."
• "Patricia was so friendly and did everything to ensure the sale went smoothly."

Cons:

• "Unfortunately very slow and unhelpful."
• "It was so difficult to get through over the phone to the same people I had interacted regularly before."
• "On getting in, our dashcam was hanging by its wires and the car had not been cleaned."
• "I still haven't received any refund until now. No one is even responding to my refund request after 11 days."
• "Horrible experience with this company."
• "Abysmal customer service."
• "Extremely poor team at kidlington!"

Dealership Experience

Pros:

• "I love my Toyota and am very well looked after by everyone at Steven Eagell."
• "I have just bought a second hand Ford Fiesta from Inchcape Toyota, Oxford. I really don’t like buying a car, but the team at Inchcape Toyota were amazing and provided a great service."
• "We were looked after by Jaydon Jones (Toyota Oxford). He is very joyful and knowledgeable young man."
• "Bought a new Aygo from Inchcape Toyota Oxford. The whole experience was so simple and I felt really valued and supported throughout."
• "First thing that you notice when you first go in is the friendly helpful staff. Impeccably clean and well laid out showroom."
• "Great service. My mum's initial order suffered an issue, but Kayla couldn't have been more helpful sourcing a new vehicle exactly to specification."
• "From initial enquiry to collection of my new car, the service I received was exemplary."

Cons:

• "I paid my deposit and made an appointment to see a Toyota Avensis... only to receive a call that the car isn’t available to view on the day."
• "We, in total, spent 2 hours in the dealership and I didn’t get to drive a single car."
• "I reckon if i kept driving it for months they probably wouldn’t even realise thats how chaotic the dealership is."
• "The car did not start when I got in - perhaps as this is a know issue it should have been checked?"
• "We got our wires crossed at some point as the problem appeared to be more complicated than it was."
• "I will never bother with a dealer approved used ever again."
• "We were disappointed in the lack of attention to detail and poor communication."

Staff and Service

Pros:

• "Mark handled my order perfectly after there were problems with the order that I originally placed with Toyota UK."
• "Popped in as wanted a personalised registration plate put onto my car... James Smith, in the parts department, organised for it to happen straight away."
• "Ive just bought my new car from Toyota Oxford and I could not fault the service I received."
• "Good Toyota dealership overall. Staff are friendly, professional, and fairly knowledgeable about the vehicles."
• "I visited for my MOT and intermediate car service. It was a very pleasant experience, quick and professionally carried out."
• "Every member of staff I encountered was cheerful, which added to the warm atmosphere making the whole experience enjoyable."
• "Sherif Akil also deserves a call-out for his first-rate customer focus, professionalism and desire to deliver a highly satisfying buying experience."