"He has made this experience not only easy and stress free but also enjoyable and fun."
"Mubarik was a god send, very helpful and welcoming made the entire process a breeze."
"All the staff were very friendly."
"I would like to say a Big thank you to Jack for his exceptional customer service."
"Faisal Malik really went above and beyond."
"Sajid provided us a great purchasing experience at this Toyota dealer."
"The service team is OUTSTANDING, and the initial purchase was good."
Cons:
"I hope I will never need to deal with them again."
"Very poor service. Would never use again."
"Worst customer service ever."
"Unfortunately the process has turned quit sour and left me feeling very disappointed and a little scammed to be honest."
"Had to keep calling but no answer or just fobbed off."
"They still haven’t paid me for the car and when I try to query this, I am again met with the same patronising attitude trying to talk themselves out of the situation."
"Rude, unhelpful staff who keep you waiting in their noisy showroom for long periods of time, even when they know you're coming in."
Purchasing Experience
Pros:
"Great experience buying our car at the Aylesbury branch."
"What a delightful experience."
"The entire experience from looking at cars, test driving and purchasing was a real pleasure, no hard sell just good honest advice."
"With a five star service we just bought a brand new Toyota C-HR."
"Best service ever."
"Excellent service from James and Sajid throughout the process of purchasing my wife's new Toyota Yaris Cross."
"The team at Steven Eagell were exceptional in managing the handover."
Cons:
"If you’re looking forward to a straight forward and enjoyable car purchase (as it should be!), this is not the place to go!"
"Each one of them said ‘let me go talk to my manager’ on a number of occasions and it’s quite clear they just go into the office and chat with their colleagues to figure out what rubbish they can say to you next."
"The whole Ayelsbury branch felt dodgy and overly pressurising."
"The sales manager did try a bit of a hard sale on us when we said we wanted to sleep on the offer, which nearly put us off."
"Would not recommend purchasing from this dealership."
"However, the Sales Manager (provably) lied to my face."
"Bunch of thieving liars. Avoid at all costs."
After Sales and Support
Pros:
"Really impressed with your aftersale care/service."
"Thank you again for all your help and support."
"Saj has been absolutely helpful and gone far beyond the standard."
"I would highly recommend Steven Eagell to anyone and the customer care I received was 10/10."
"The service was very professional and of highest quality."