"The customer care the staff provide is second to none."
"I cannot fault Katie's enthusiasm, helpfulness and customer care."
"The salesman was very polite, kind and helpful."
"The staff could not have been more helpful. Excellent service."
"Great Service from Kaite, Ryan and the team, Hilux in for service came back washed and like new thanks."
"Perfect customer service from David Littlewood and The Vertu Toyota service team, highly recommended to all should you require service or maintenance of your vehicle, surprisingly competitive in pricing and attention to detail was second to none."
"We received amazing customer service from the Toyota Chesterfield Branch."
Cons:
"Staff were rude and unhelpful... After being told the day before we could pop down and test drive at any time we arrived and was greeted by a snotty receptionist."
"Clearly didn’t take my enquiry serious enough to follow through."
"Really poor customer service. They are really only interested in selling new cars."
"The dealership is fine when there taking your money,but when you have a problem of their making,then they do not want to know!"
"Staff not welcoming and friendly."
"He is a Sales Manager Seems to me they are cherry picking and don’t really give a damn about customer service found them to be disrespectful and arrogant."
"With sales service like this I dread to think what the actual service side of the business is like."
Sales Team
Pros:
"Big thank you to Ben W in the sales team. Made room for a same day appointment (on a Sunday). Very professional and patient whilst discussing options I wanted."
"Painless process, and the sales person - Aidan was very helpful."
"Aidan was very helpful, knowledgeable and a pleasure doing business with him."
"James Thomas was our salesman and he couldn't have been more polite and patient with us."
"John Wood is amazing no pressure selling which is best part gave plenty of time explained everything very well very competitive price."
"Ty sold us our Toyota C-HR and was a brilliant salesman."
"Had a great experience buying my first car, salesman Ty couldn't have been better!"
Cons:
"Looking to buy my first Toyota RAV4 but found the sales care very poor."
"Only a short test drive and then a quote with no followup even though I chased twice."
"This business must clearly be doing very well. Too busy to let me look at a couple of models to buy as work fleet cars."
"Granted I was just looking ahead for a possible purchase by the end of the year but the customer service representative stayed with me no more than the time to point at the cars."
"Booked a test drive, rushed out of work on a Friday and drove for an hour to get there, only to be told the car had sold."
"Terrible treatment of my father by the sales department."
"Not as described found 4 dents on 3 panels never disclosed, a scratch on the rear passenger door, a scuff on rear bumper, front under bumper scuffed to the white."
Facilities & Comfort
Pros:
"Friendly, polite and will have a chat with you whilst you wait to be seen in a comfy waiting area with free refreshments."
"The moment you walk in you have people asking if you are ok and would you like a drink."
"We were made very welcome by all the team including Murphy our Black Labrador."
"Just arrived home from a good experience at Chesterfield Toyota, front of house is very welcoming."
"Ample parking onsite on a Friday with spaces clearly marked for customers and not filled with sales vehicles."
"A great place for Professionals to look after your vehicle, at Virtu Toyota, Chesterfield."
"For many years I have visited Toyota Chesterfield and done business with them and would like this opportunity to comment on the outstanding consistent level of customer service, particularly front of house."
Cons:
"The whole team in Chesterfield go out of their way to be helpful."
"I see this garage has lots of good reviews, but I won't be making a long journey to go again."
"Since becoming Vertu servicing is expensive and not being able to speak to the branch but having to deal with a call centre is awful."
"Stop manipulating search results on autotrader, cars that are 20k advertised at £299 to gain more exposure."
"I heard someone say whilst I was there one day, 'I've been waiting for ten minutes to speak to someone.'"
"My trust in toyota has been dented."
"Working fine before the dash board airbag was replaced."