Specsavers Opticians and Audiologists - Peckham Reviews Summary

Customer Service

Pros:

• "Had a fabulous experience with the Specsavers team .. Now in the old HSBC bank building in Peckham Rye."
• "The store manager Josephine was absolutely kind and delivered amazing customer service to me!"
• "Friendly & helpful staff would travel for this service."
• "A lovely gentleman called Besil helped me out and fixed my glasses with a smile."
• "Visited this branch on 23rd January. Outstanding support provided by the staff members."
• "The team at Peckham are all absolutely LOVELY - they couldn't be friendlier or more helpful."
• "I would recommend Peckham savers to anyone. Very friendly and attentive staff."

Cons:

• "Some staff were friendly but some got frustrated quite quickly when carrying out tests."
• "Some staff feel like they are trying to up sell not serve/help."
• "The customer service on the phone and instore trying to buy new glasses was dreadful!"
• "Staff are very rude and condescending."
• "Manager here is not reasonable. Wouldn't help a customer (my 9 year old son) to repair of pair of frames where there is a manufacturer fault."
• "Truly awful. After all this time it's still a struggle to work out the logistics."
• "Disgusting and unprofessional attitude at this store."

Facility & Accessibility

Pros:

• "In these uncertain times it felt a very safe experience to have my eyes tested at the Peckham Specsavers today."
• "I called up for an appointment and was given an early one, when I arrived for my appointment I was seen to within ten minutes."
• "The new Peckham store looks great and everyone appears to enjoy their job."

Cons:

• "The building is in a terrible state. The basin in the consultation room was out of order."
• "Place is very crammed so don't go if you are claustrophobic."
• "A small rundown building with consultation seats falling apart."
• "The staff are working hard to do well despite being busy and in a very tight space."

Product Quality & Selection

Pros:

• "The choice of frames is huge, and the costs are extremely reasonable."
• "I am extremely pleased with my glasses and I would highly recommend Darryl. The fit is perfect and the varifocal lens is spot on."
• "Rahul dealt with the purchase of my glasses and gave me plenty of information and options."
• "Very nice service, thanks to Aura and Rahul - everyone helped me choose the glasses that suit me better regardless of price!"
• "There are a wide range of frames available at a wide range of costs."

Cons:

• "Thank god you didn’t go to SpecSavers peckham... No, they are not free as Specs savers suggest as they insist on anti glare, thin and light and less than a handful of glasses actually work out free within the NHS pricing structure."
• "Need new glasses but won't be using them again."
• "The glasses range is vast but I couldn't find one that suited me."