V12 Sports and Classics Newcastle-Under-Lyme Reviews Summary

Customer Service

Pros:

• "Vic is the man to see. excellent customer service as always"
• "Very professional! Making the customer feel welcome with a lovely hot drink and getting things sorted for you in no time!"
• "Had a excellent experience with Josh at V12 Newcastle, this guy is fantastic at his job, no pressure and very professional explained everything at my own pace."
• "Jack Risso was super professional and personable."
• "Fantastic service from Jonathan at lymedale motors."
• "Great garage Matt looked after us and was happy to answer lots of questions along the way."
• "Drove away a very happy man. A quick easy and hassle-free experience. Would definitely use them again & will be recommending to friends."

Cons:

• "Absolutely horrible experience with them."
• "Making a mistake it’s not an issue.. it can be happen, it’s not dealing with it and making customer a fool that is bad, BAD BAD BAD!!"
• "considering what I've been through I can't recommend anyone to this dealership"
• "Wouldn't recommend buying from here, service is diabolical and false advertising on vehicles."
• "Absolutely atrocious company! Please stay well away."
• "Absolutely horrendous do not buy a car from Adam at this company."
• "Very bad attitudes and very sarcastic/rude!"

Vehicle Condition

Pros:

• "Had a Car from here Vauxhall Astra, Loved the car."
• "Car was ready within 2 days of viewing fully valeted with plenty of fuel."
• "It was in great condition, came with full dealer service history stamps, was professionally valeted and was very reasonably priced."
• "lovely car which we are very happy with"
• "The car was presented to me it was clean inside and out and the purchase went through with no hick ups."
• "The car was great condition and a good price, though it was due a service and had an outstanding recall, there wasn't any movement in the price at all."
• "gave me a lovely Volkswagen UP"

Cons:

• "The vehicle I purchased is subject to a safety recall which the company failed to disclose."
• "Wasted over an hour driving to see a car here. After looking in the boot i found it full of water and the spare wheel covered in rust."
• "Nothing but a nightmare from start to finish, sold us a car that had soaking wet back seats and the boot was full of water and maggots."
• "Was advertised as full service history, but there was no log book so no record of any service."
• "Was advertised as 85000 miles, but only 45000 showing, so the clocks have been changed, this was not on the advert."
• "The stop start didn't work properly 😒 then one day the car just couldn't start at all."
• "The vehicle received no basic service prior to sale, the last being in 2020."

After Sales & Support

Pros:

• "Once you have driven your new car away, after sales customer service is excellent too."
• "These guys impressed me a lot. Adam's helpful, but laid back approach was a big surprise."
• "the clutch went, we had no problem at all getting it sorted out again"
• "Great Service - Great Car - No faults or issues."
• "All the sales team are great and didn't mind my two kids either while in the office."
• "Everybody was helpful and tried to met all of our requirements because we had to travel 3 hours to get to their office."
• "V12 Sports and Classics Newcastle Under Lyme were helpful because they always did what they said they would and rang when they said they would."

Cons:

• "Paid extra for diamondbright which has been slapped on and now being ignored by aftersales when trying to sort this."
• "Feel free to contact me to discuss, still waiting for paperwork after 2 months!"
• "Brought a within 6 weeks had major issues called the company they just make me do all the running around the customer service is disgusting especially aftersales team."
• "Fantastic customer service when buying the car! Aftercare is an absolute joke!"
• "Problems with the car from the moment I drove it away. Customer services.... what customer services... their phone just keeps on ringing and ringing."
• "Appalling after sales service!"
• "The after sales care from this place is a joke."