MFI Motor Group Reviews Summary

Customer Service

Pros:

• "The customer service experience was excellent, especially from Mohamed, who show beyond customer service and trustfulness when dealing with him."
• "The team is always helpful and efficient with customer service."
• "No hard sale tactics, just good honest advice and outstanding customer service."
• "Abrar was incredibly helpful and efficient with me and my partner."
• "Always on call if I needed help and nothing was a trouble for him which I appreciated."
• "Muhammad was very helpful in all process and made sure we had all we need it."
• "Shezad was fast to answer all my questions prior to viewing and went above and beyond in terms of after care too."

Cons:

• "Unfortunately I am going to have to leave a negative review and will be contacting trading standards."
• "Disappointing & unprofessional service, I'd not recommend this dealer."
• "Do not trust these guys. There is nothing guaranteed for 3 or 6 months. They do not pay for anything."
• "I rang this dealership enquiring about a car and was told that they will ring me back. Had no phonecall back and the car is still on their website."
• "They do not properly check vehicles prior to selling to public - then avoid dealing with your issues/ignoring you."
• "SEEM NICE BUT LIE CONSTANTLY - WENT DOWN TO THEM TWICE TO TRY TO SETTLE ISSUE - GUY IN CHARGE DEMANDED I TAKE HIM TO COURT RATHER THAN SETTLE OUTSIDE UNDER LAW TO GIVE A FULL REFUND."
• "When things went wrong there seemed to be a lack of commitment, processes and procedures for quick and customer focused resolution."

Value for Money

Pros:

• "Very good value for money!"
• "I am more than happy with my new car and even happier with the price!"
• "dealer mr mohammad explain and help me nice way to buy car he help me for tax disc,insurance and everything also his price is the best."
• "I got a brilliant price on a Mercedes A Class, well below market rate."
• "Got a great deal on a great car."
• "They completed a job that took longer than they thought at an amazing price and left me a very happy customer."
• "I got a brilliant price on a Mercedes A Class, well below market rate."

Cons:

• "STAY AWAY!!!! SOLD A CAR WITH FALSE MILEAGE THEN WANTED ME TO RETURN IT NEXT DAY AT A LOSS OF £450!!!"
• "The car I bought from them needed numerous repairs and the main dealer Mohammad is rude and arrogant."
• "The radiator and hose leaked but although they gave me half of the costs, as all I did was drive it home, they refused to return my emails about other issues that transpired."
• "I called the warranty company to check what's covered only to realise, there's no valid policy for my car in the system."
• "I just found that he cheated me the car they sold me was Accident or damaged they repaired it but when I was buying from them they never told me."
• "The car needs new front brakes as completely worn the clutch needs replacing the car is corroded under the bonnet."
• "Avoid: lost 200£ here is the copy of countless emails I wrote to Layers and trading standards and local authorities to no avail."

Delivery & Convenience

Pros:

• "They even delivered straight to my door!!"
• "Although it took a while to get my dream car MFI found it for me and delivered it to my front door."
• "All my questions were answered quickly and they delivered the car."
• "The car was then delivered to me and I completed the paperwork at home."
• "An absolutely great experience - Abrar was very friendly and helpful and my daughter's first car was delivered, as promised, by a very efficient delivery driver."
• "He rang me to say he was delivering my car back to me to my door!!!!"
• "The car was delivered on time with all the appropriate paperwork."

Cons:

• "Car front next to a car wash, a very busy location all around. Parking difficult and the car I went to see was not as good as the advertised pictures so I didn't drive or buy it."
• "On the way home there was smoke coming from the rear brakes, then a couple of weeks later it happened again, breaks over heated and smoking."
• "Then we wanted to use our roof box for the first time, only to realise that the roof is damaged, bent and rusty."
• "Brought a car didn't even make it back to Southampton."
• "The frustrating thing is when a dealer like this one advertises cars that look really great on their website & motors.co.uk and when you travel to see them they’ve just gone."
• "Now I find myself chasing them to sort out the issue with my car."
• "Not the best environment in which to buy a family car."