Address: Metz Way, Gloucester, GL4 4RX, United Kingdom
Phone: +441452401870
Rating: 4.0
based on 157 reviews.
Store Layout and Cleanliness
Pros:
"Morrisons is always clean and tidy."
"Store is well presented from the outside and car park and trolley bays clean and well maintained."
"A clean well laid out store with plenty of parking."
"The store is well laid out and the aisles aren't cramped so you're not dodging people all the time."
"This is a great supermarket. It's spacious and easy to navigate."
"Lovely large, and fairly quiet Morrison store, with everything you could want from a supermarket all in the one place."
"A classy extra large Morrisons meets expectations for bargain prices and exceeds the need for a pleasant, clean, and bright atmosphere."
Cons:
"Car park was a mess and some trolleys had rubbish in them."
"It is also very dirty outside, trollies everywhere."
"Floors dirty, empty used plates and cups left on tables."
"Chaotic shelves, messy, very untidy. Not a great shopping experience."
"Very dark and dingy just feels all a bit of a mess and not a smooth shopping experience."
"Every table was dirty."
"Pallets and cages all over the shop floor, shop had been open for like 4hrs at this point."
Product Selection and Availability
Pros:
"A wide selection of food to go, including salad bar which included in the meal deal."
"Really well stocked salad bar with plenty of vegetarian options."
"Good product choice. Fruit & veg looked fresh."
"Great range of Gluten Free products, friendly helpful staff, well laid out."
"Good deals on essentials and a rotating craft beer selection that's worth a look."
"Prefer Morrison's own brands to the other supermarkets, better quality and better value for money."
"Love their food choices, and their fresh bakery and cakes are amazing."
Cons:
"On the occasions I was there later the food had been left under the lights and you ended up with dry, case hardened chunks of chicken."
"The fish counter had hardly any fish and what they had looked a bit old."
"We were disappointed to see rows of empty shelves. Fruit, vegetables and meat were all missing."
"Very disappointed market Street was a shambles. There was very little selection available."
"The fruit and veg section was very sparse of produce."
"Salad bar, half empty, old dry salad that looked at least 2 days old."
"Poor choice on most fresh products."
Customer Service
Pros:
"We called in last week on our way 'down south'... we had a lovely breakfast served by a lovely lady called Nataija...who was really welcoming..."
"I went to the cafe for a breakfast and wasn't sure as I had had 2 bad experiences doing the same in the longbridge branch in Birmingham but I needn't have worried the food was lovely and the service was 1st class 10/10."
"Nice supermarket. Easy parking, no token required for trolley, nice counters for fresh foods."
"Friendly, helpful staff, they could do with some more staff."
"They offer decent prices and have friendly helpful staff."
"The staff are always helpful when asked a question."
"Staff helpful and friendly and I look forward to my monthly shopping experience here."
Cons:
"Security guard used the only baby change toilet for a long toilet break while I stood outside with a screaming baby then came out smirking at me."
"The service was unprofessional and one staff member decided the start rearranging the tables making a lot of noise and constantly banging our table with no apology or acknowledgment."
"The staff were rude, unhelpful and obnoxious."
"Very unhelpful staff in the cafe, rolling their eyes while I asked questions about the menu."
"No staff available who show any interest."
"The staff are very rude and do not acknowledge you or use their manners."
"Staff seem to be in another world either in groups talking when there is customers waiting to be served or have a query they carry on."