Asda Oldbury Superstore Reviews Summary

Customer Service

Pros:

• "I have always found all the staff to be helpful, kind, and eager to help."
• "Ok loved it, all the staff were helpful and friendly."
• "Also was served by a really lovely customer services assistant on the tills, Emma Louise was really pleasant and friendly - which made the shopping experience worth 5 stars."
• "Always smiling and friendly a pleasure to deal with and a credit to Asda Oldbury."
• "Staff have been A great help in finding where things have been moved to, and they are very polite."
• "Customer service is very good zero faluts and finally the products that are sold are superb quality and I would highly recommend shopping at Asda Oldbury."
• "Ok not too bad staff really quite helpful."

Cons:

• "Indian customer service lady NINDY needs intensive customer service course she's worse nasty vulgar customer service."
• "staff are rude you have to wait up to a hour to collect you items for click and collect if you have you food delivered items are low dates, subbed all the time."
• "Mainly go for groceries collection at collection point few customers assistants are really arrogant lazy and unpleasant."
• "I find this asda store very unhelpful when it comes to customer service."
• "But no, the customer service rep just tried to fob me off( who had really poor English who I was finding it hard to understand)."
• "Rude deli staff telling customers rudely they close at 7pm."
• "Disgusting customer services, customer service team talk down to you as if you don't know anything at all."

Store Management and Organization

Pros:

• "The Asda store in Oldbury are ensuring 2 metre social distancing outside is adhered to."
• "Has its own little bakery and petrol station, and is convenient if you're on the M5 needing petrol."
• "There are ample cashiers ready to price up your shop as well as a self scan basket area, a self scan trolley area and a 'Scan & Go' section."
• "Nice small to medium sized Asda's supermarket which is normally always well stocked product wise."
• "The store was clean and tidy. It wasn't too hot in there so it was comfortable to shop."
• "Nice store in good easy to reach location."
• "A decent sized ASDA with most things you're going to need."

Cons:

• "The shop is unorganised with regard to the COVID pandemic!"
• "I would rate 5 stars but every Ile isn't in the correct place and i've found it harder to shop and find what I want."
• "I went in there tonight fridges are empty no notice to say why bad management."
• "Most of the shelves are always empty they never seem to stock the shelves even when there is some stock above that could be put on the shelves."
• "However once you are in the store its a free for all as there is no process in place for social distancing."
• "The layout feels very out of order. Staff aren't really interested in monitoring self check out."
• "The only negative I can think of is that they do sometimes leave too much stock cages and empty packaging in the isles."

Pricing and Stock

Pros:

• "Asda constantly have lower roll back price tickets displayed for items."
• "Visited today and was over the moon with the Alice in Wonderland Homeware tea set being on sale!"
• "Has great stuff in discounted prices, from food, Electronics, sweets, garments, toys etc."
• "Generally 5-10% cheaper than Sainsbury's and Tesco."
• "This place has amazing prices."
• "Incredibly well stocked! Interestingly, included several chocolates I haven't seen for sale anywhere else, such as the Cadbury chocolate orange buttons."
• "Still it is more than well stocked with everything I ever need is normally available."

Cons:

• "Asda you risk losing a very long standing and loyal customer by your large price increases and complete lack of care and consideration for your customers."
• "Considering the price hikes are by far the biggest of any of the major 4 supermarkets."
• "The fresh fruits and vegetables section is rarely stacked up."
• "No stock, incorrect ticketing in store when advised customer service just looked blank as who cares."
• "Last week there was no (zero) Felix cat food!!! Our cat won't eat anything else."
• "The increase by 100% was a joke."
• "How can a supermarket of this size have only 3 baskets!!!!"

Customer Experience

Pros:

• "We got everything we needed."
• "Great supermarket, especially the Halal section which has an amazing variety."
• "They offer a great range of products."
• "I thought it is a better choice than Amazon."
• "Good store, plenty of checkouts, easy to use app to save money."
• "I really enjoy shopping there, the staff are friendly and helpful in locating hard to find items."
• "I do my click and collect here weekly. They pick and pack my products and make sure they get the longest use by date for my fresh veg/meat."

Cons:

• "I used the Cafe at this asda, the food was cold & old and arrived on a filthy plate, and the staff didn't care, they don't work for asda and the Cafe isn't part of asda, MASSIVE CON, shouldn't be allowed!"
• "However, the staff at the customer service desk and the store manager refused to process the refund and informed me that they don't sell that item in their store."
• "I'm a support worker looking after kids with autism who can't understand why we have to wait in huge queue, security has not let us in asking to wait in the line."
• "The staff is so rude, I only be there for five mins and the store is announced closed."
• "Awful experience. We were told to hurry up by staff as they were closing a section in the supermarket, and then shouted at by a number of staff near the check out."
• "No special time for seventy and over."
• "Sunday afternoon, dreadful experience, car park heaving full of large vehicles whose drivers could not handle them well."